Customer Service Administrator

☞ Office Angels

View: 104

Update day: 25-05-2024

Location: Newton Abbot South West

Category: Other

Industry: Staffing Recruiting

Position: Entry level

Job type: Temporary

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Job content

Job Title: Customer Service Administrator

Location: Newton Abbot

Hours: Full Time - Mon-Fri 9am-5pm

Salary: £22500 + bonus

Benefits: Company Pension Scheme, Opportunities for progression, Friendly and supportive working environment, Good transport links

The Company

We are so excited to be working with our client who are more than just a distributor and provides licensed establishments with all their bar and sundry supplies. They have become the fastest growing privately owned drinks company in Britain. Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products.

The Role

We are looking for a Customer Service Advisor to complete a daily Outbound Diary and build relationships with customers while processing any orders from incoming calls, emails & answer machine.

Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries

Taking part in regular Promotional Drives, up selling from Promotional Brochure on all calls. Utilising all available reports & systems.

Core Duties
  • Building relationships with weekly Outbound customers, being a regular point of contact
  • Ability to convert Incoming calls to Planned Outbound calls.
  • To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
  • To have a clear and personable telephone manner.
  • Take ownership of solving customer issues through pro-active customer service.
  • To promote the sale as own brand products
  • To retain strong relationships with account managers, helping them in acquiring new business and work on composite selling to Customers on their area’s.
  • To promote from our promotional brochure and up sell specific drives.
  • Understanding the need to target specific Customers with products that are relevant to them.
  • Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
The Candidate

Skills and Qualifications:
  • Excellent Customer Service Skills
  • Use of Microsoft Excel for spreadsheets and records
  • Ability to use the trinity system
  • Good teamwork skills
  • Good communication and relationship building skills
  • Good product knowledge
TO APPLY: If this role is of interest to you then please apply online, send your CV to sarah.stokes@office-angels.com or call 01392 260630

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
  • Salary
£22,500.00/Year
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Deadline: 09-07-2024

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