Customer Service Administrator - Fluent in French

☞ Specialty Ingredients for YOU

View: 101

Update day: 07-05-2024

Location: Castleford Yorkshire and the Humber

Category: Consulting / Customer Service IT - Software

Industry: Chemicals Mechanical or Industrial Engineering Consumer Goods

Position: Entry level

Job type: Full-time

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Job content

Customer Service Administrator

At Lonza Specialty Ingredients (LSI) , we combine technological innovation with world-class manufacturing and regulatory excellence. We are a leader in Microbial Control Solutions and chemical technologies used in various applications including hygiene and home care. Today, these solutions are more critical than ever to maintain the hygiene and safety of hospitals, homes, schools, and offices across the world. Our Speciality Chemical Services business provides composite materials for technically demanding industries and performance intermediates & chemicals. Our custom development and manufacturing team has already brought more than 1,000 unique solutions to life for their customers.

We are a highly dynamic group of 3,000 employees in more than 25 countries around the world. For us, performance, collaboration, passion and care are fundamentals. Are YOU someone who CARES about finding unique solutions for customers, who is PASSIONATE about making a difference? We are looking for talent who embrace COLLABORATION and are motivated by a PERFORMANCE culture.

LSI is looking forCustomer Service Administratorsupporting our Timber & Biocides Business located in Castleford.

The Customer Service Administrator is responsible for establishing and maintaining exceptional customer service and customer satisfaction. This is done through daily interactions with internal and external customers whilst processing large volume of orders for delivery / dispatch to invoicing.

Key Responsibilities
  • Process and verify the accuracy of orders from various business units received by email, telephone, EDI or other with attention to detail and accuracy
  • Initiates required action to customer requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments
  • Processes orders for delivery and dispatch from plants and warehouses in coordination with nominated freight forwarders
  • Ensures and provides quality service to both internal and external customers. Builds and maintains ongoing relationships with customers
  • Responsible for recording a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service
  • Serves as communication link between customers and sales team to assure customer’s needs are met
  • Initiate meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
  • Maintains SAP master data by updating account information. Provide back up support to team when out of the office due to vacation, travel or sick
  • Perform other duties as assigned
  • Comply with all EHS procedures & policies relevant to your role, report any incidents or ill health associated with your work & report any conditions likely to cause an accident
Key Requirements
  • Strong computer skills including SAP SD Module, Excel, Microsoft Word and PowerPoint
  • Fluent in English and French (Written and Spoken)
  • Understands the needs of internal and / or external customers in order to deliver in their respective role
  • Has the proven ability to problem solve and proactively identify and implement process improvements within your business area
  • Plans, prioritises and organises work to deliver on time
  • Excellent communication skills, both written and verbal.
A major part of the heritage of LSI is being able to deliver unique solutions to our customers. Being the driving force behind this approach – listening, asking, understanding to match the right elements in a new way has been an inherent part of our day-to-day business. Always with the goal to enable a competitive advantage for each customer with a specific product, package or solution. What makes YOU different?

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
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Deadline: 21-06-2024

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