Customer Sales Experience Assistant - PART TIME

☞ MTR Crossrail

View: 226

Update day: 04-06-2024

Location: East

Category: Sales Part-time

Industry: Transportation Logistics

Job type: Part-time, Permanent

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Job content

The Role

We are looking for talented individuals with exceptional customer service skills to join MTR Crossrail as a Customer Experience Sales Assistant on a part time basis from Monday - Friday (20 hours a week).

The role is based at our Eastern stations, and the Customer Experience Sales Assistant will be responsible for carrying out full booking office procedures, including cash regulations and accountancy, on a day to day basis while attending to the needs and requests of all our customers in a professional manner.

The Customer Experience Sales Assistant will undertake station checks as required, reporting any security threats, faults or hazards and complete accident and incident reports when required. You will take accountability of the ticket office and facilities, such as ensuring the Ticket Vending Machines are operational and that ticket office standards are maintained to MTR ticket office standards. The role includes maintaining familiarity with rail products and services, to provide assistance to our customers.

Working on a shift basis, you will become a key player on the Eastern Stations (Liverpool Street to Shenfield) and must live within 40 minutestravelling time.

Benefits and Rewards

Travel Benefits (discretionary):

  • Free zones 1-6 Oyster travel card, for you and another person who lives at the same address
  • 75% discount on all UK rail travel, and some international services

Pension: You will be automatically enrolled into our excellent pension scheme. After two years, you will have the option of joining our defined benefits scheme

Benefits Station: A dedicated online benefits platform for retail and entertainment discounts

About Us

MTR Elizabeth line values its workforce, offers career progression and provides a platform to grow and develop.

We aspire to set a new transport standard for the UK, moving people and connecting communities better than anyone else. We are making long-term improvements to our network and creating a better service for our customers. We are a trusted operator with proven experience and have a mission to enable our employees to reach their full potential.

We welcome applications from a diverse range of candidates regardless of background, disability or gender and are committed to creating a workforce as diverse as the communities we serve.

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Deadline: 19-07-2024

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