Customer Liaison Advisor

☞ Tuffnells

View: 106

Update day: 01-06-2024

Location: Perth Scotland

Category: IT - Hardware / Networking IT - Software Information Technology Consulting / Customer Service Transport / Logistics / Warehouse

Industry: Transportation Logistics

Salary: £19,250 a year

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Job content

Here at Tuffnells:

We are the number one next-day carrier of irregular-sized parcels and freight.

A ‘People First’ business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.

We Stand For:

Pride, Innovation, Respect, Excellence, Transparency, Inclusivity and Courage!

On Offer:

  • 25 days holiday plus bank holidays
  • Free onsite parking
  • Monday – Friday hours
  • Employer Pension Contribution at 4%
  • Life Assurance
  • Access to free Employee Assistance Programme
  • Recommend a friend to work here and you both could receive a £200 bonus each
  • Various start & finish times

We are Looking For:

A talented Customer Liaison Advisor to join our team to be based in our local depot and work closely with our Customer Experience centres and Operational teams.

Hours of work: 40 hours per week – 8.30am – 5pm with a 30 minute lunch break

Day to Day:

Duties include but are not exhaustive to:

  • Promote Tuffnells as the customer champion
  • Manage and handle customer queries that are directed to you from the centres as an alert
  • Resolve customer complaints in a timely manner and respond to the customer directly
  • Provide excellent customer service always putting the customer at the heart of what we do
  • Work closely with the depot team to resolve any issues
  • Be an ambassador for Tuffnells

To do this role you will:

  • Have a strong track record in delivering excellent levels of customer service
  • Ideally have experience working within logistics / warehousing or the parcels sector
  • Demonstrate excellent communication both verbally and in writing
  • Have a strong work ethic and desire to help the business succeed
  • Have the ability to build effective customer relationships to strengthen connections, understand requirements and support customer retention
  • Have the ability to think on your feet and be able to solve problems effectively and efficiently
  • Be computer literate and confident in the use of technology and IT systems, including MS office

With a clear, sustainable plan for the future, Tuffnells is going places.

There couldn’t be a more exciting time to join our team - APPLY TODAY!

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Deadline: 16-07-2024

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