Customer Experience Advisor

☞ Tuffnells

View: 102

Update day: 11-06-2024

Location: Walsall West Midlands

Category: Transport / Logistics / Warehouse

Industry: Transportation Logistics

Salary: £19,250 a year

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Job content

HERE AT TUFFNELLS:

We are the number one next-day carrier of irregular-sized parcels and freight.

A ‘People First’ business, with an open and inclusive culture, we operate a friendly business, full of passionate, enthusiastic, and dedicated people who are proud to wear the Tuffnells badge.

WE STAND FOR:

Pride, Innovation, Respect, Excellence, Transparency, Inclusivity and Courage!

WE ARE LOOKING FOR:

A talented Customer Experience Advisor to join our growing team.

Hours of work:40 hours per week

Shift Pattern: Monday - Friday between the hours of 8am and 6pm, various shift patterns. We offer 25 days holiday plus bank holidays!

DAY TO DAY:

Duties include but are not exhaustive to:

  • Promote Tuffnells as the customer champion
  • Manage and handle customer queries
  • Resolve customer complaints in a timely manner
  • Provide excellent customer service always putting the customer at the heart of what we do
  • Be an ambassador for Tuffnells

TO DO THIS ROLE YOU WILL:

  • Have a strong track record in delivering excellent levels of customer service
  • Ideally have experience working within logistics / warehousing or the parcels sector
  • Demonstrate excellent, reputable communication both verbally and in writing
  • Have a strong work ethic and desire to help the business succeed
  • Have the ability to build effective customer relationships to strengthen connections, understand requirements and support customer retention
  • Have the ability to think on your feet and be able to solve problems effectively and efficiently
  • Be computer literate and confident in the use of technology and IT systems, including MS office

ON OFFER:

  • 25 days annual leave + 8 days bank holiday
  • Free onsite parking
  • Free Uniform & PPE
  • Monday – Friday hours
  • Employer Pension Contribution
  • Various start & finish times

With a clear, sustainable plan for the future, Tuffnells is going places.

There couldn’t be a more exciting time join our team - APPLY TODAY!

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Deadline: 26-07-2024

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