Customer Insight Analyst

☞ Anglian Water Services

View: 107

Update day: 11-06-2024

Location: Sleaford East Midlands

Category: Sales

Industry: Utilities

Position: Associate

Job type: Full-time

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Job content

Circa £35,391 Dependent On Skills & Experience

Permanent
Full Time, 37 hours per week

Anglian Water offers a flexible approach, this role offers you the flexibility to work from home and from an Anglian Water office. Your base location will be Enterprise House in Lincoln, an Anglian Water site.

The perfect career solution!

We are recruiting for a Customer Insight Analy st to join our Customer Strategy & Change team, on a permanent basis. This exciting role will see you responsible for effective and efficient analysis into Customer Experience, ensuring continued improvements for our customers, and their satisfaction.

In this role, you’ll proactively find opportunities that will enable Customer and Operations to outperform the business targets and drive direct change in our Customer Experience (CMEX) score. You’ll do this by developing and enhancing analysis and understanding of the current customer experience, using qualitative and quantitative information to understand the performance of key customer journeys and channels, to highlight problems and opportunities, and deliver an accurate and understood reporting and analysis function.

As our new Customer Insight Analyst, you’ll take a lead in continuously driving improvements and risk reduction through proactive analysis, deliver customer analysis strategy to drive a proactive management cu lture, and coach, develop and support wider functions.

As a Valued Employee, You’ll Be Entitled To
  • Personal private health care
  • 26 days annual leave – rising with length of service
  • Flexible working
  • Competitive pension scheme – Anglian Water double-matches your contributions up to 6%
  • Bonus scheme
  • Flexible benefits to support your wellbeing and lifestyle.

What does it take to be a Customer Insight Analyst?
  • Ideally you’ll have relevant experience of completing analysis into customer journey & channel performance to improve customer experience
  • Customer focused with a desire to effect change on behalf of our customers
  • Excellent interpersonal, analytical and communication skills, including the ability to present complex information for a non-specialist audience
  • Strong organisational, time management, prioritisation and decision making skills
  • High degree of flexibility to cover operational events
  • Ability to think strategically and to change and challenge accepted working practices in favour of new and more effective ways of working
  • High level of IT literacy with particular emphasis on data gathering and manipulation
  • Strong numerical and statistical skills

Opportunities are open to all suitably qualified candidates.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Closing date: 14thJuly 2021

# loveeverydrop
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Deadline: 26-07-2024

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