Customer Experience & Logistics Manager

☞ Basecamp Teams

View: 101

Update day: 01-06-2024

Location: Runcorn North West

Category: Transport / Logistics / Warehouse

Industry:

Salary: Up to £30,000 a year

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Job content

FEARLESS ADVENTURES IS SUPPORTING ONE OF THEIR MANCHESTER BASED PARTNERS IN HIRING A CUSTOMER EXPERIENCE & LOGISTICS MANAGER TO JOIN THEIR TEAM


Role: Customer Experience & Logistics Manager


Location: Runcorn

Salary: up to £30k


Therole:

We’re currently looking for a Customer Experience & Logistics Manager to join the team. Customer experience is at the heart of what we do, so this person will be integral in creating an exceptional service for the customer.

You’ll be supporting any enquiries that come through across phone, email, social media and our app, as well as tracking analytics, so that we can continually improve customer experience or streamline processes.

What you’ll be doing:

  • Overseeing and ensuring a positive customer experience journey, maintaining high service levels and responding to queries in a timely manner
  • Managing customer enquiries that come through phone, email, social media and the Hey! app
  • Monitoring performance metrics and data to improve the products and to implement strategies to enhance the customer experience
  • Providing regular reports on KPIs, product performance and customer satisfaction
  • Consistently deliver the best possible customer experience through quality customer service
  • Improving & Updating on site support such as FAQ’s.
  • Taking full accountability for any customer enquiries that come through


What you’ll bring:

  • Previous experience in a customer service role, preferably within technology products
  • Experience in using social media platforms to engage with customers and manage interactions across various channels
  • Confident in advising on best industry practices, and to identify and suggest process improvements
  • The ability to to build excellent relationships both internally with stakeholders, and externally with customers
  • Proficient in email communication, ensuring prompt and accurate responses to customer inquiries
  • You’ll be a problem solver, handling difficult problems efficiently but with patience and empathy
  • Excellent verbal and written communication skills
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Deadline: 16-07-2024

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