Customer Experience Executive

Job content

We are searching for a confident individual withexcellent communication skillsto joina connected outsourced agency provideras aCustomer Experience Executive,based inHarrogate.

• £23,500 per annum
• 24 days holiday + Bank Holidays
• Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
• Hybrid working option (3 days in the office)

THE ROLE

The successful candidate will be responsible for supporting our client’s consumer finance networks by providing personal contract hire arrangements for a range of lucrative businesses.

Your key responsibilities will include:

• Responding to enquiries via email and via internal systems such as Carwow.
• Answering inbound customer calls.
• Completing credit checks accurately and in a timely manner.
• Executing alladministration tasks with high attention to detail.
• Confidently using software such as Salesforce and CHOL

SKILLS & EXPERIENCE

Our ideal candidate will have excellent communication skills, telephone confidence, a genuine ability to connect with individuals, and a commitment to delivering outstanding customer service. This role is likely to suit someone from a hospitality or retail background searching for a move into commercial environment.

• Experience in a customer-facing environment, such as retail or hospitality.
• Exceptional written and verbal communication skills.
• Ability to adapt, manage, and meet deadlines.
• Excellent organisational skills, with a high level of attention to detail.
• The ability tounderstandthe needs of the customer and the company.
• The ability to take ownership and demonstrate resilience in all aspects of your work.
• Are a UK resident and unrestricted right to work in the UK.

OUR CLIENT

Our client is a leading Brand Experience Agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth.

This role offers a unique opportunity for an entry-level individual to establish themselves within a lucrative and progressive industry, with a view to progressing their career within a growing ethical business. Please apply today by submitting your CV. If you would like to discuss this opportunity further, please contact Lewis Ledger on the number listed on our website: wearemarmion.com.

Thank you for taking an interest in the role advertised. We’d like to confirm that each CV received is read thoroughly by a trained consultant. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, if you wish to speak to the named consultant about your application, please feel free to contact us directly.