Customer Experience Associate III - Social Media Specialist - French with English language

☞ Conduent

View: 103

Update day: 07-05-2024

Location: Poole South West

Category: Other

Industry: Management Consulting

Job type: Full-time

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Job content

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Experience Associate III - Social Media Specialist - French with English language

Conduent is recruiting a Social Media Experts for an immediate start due tocontinuous expansion

Are you looking for a challenging position that will draw upon your attributes, communication skills and experience? You will join a unique engaged team who have a significant impact on advocating the Google Brand and representing the business goals on a worldwide andever changingplatform.

The functional area of this role focuses on our end users. Overall, we want to connect people looking for help or education in social media channels. We provide the best experience we can by resolving issues, listening to feedback and participating in discussions.

What You’ll Be Doing
  • You will be the voice of support by communicating with customers on Play Store Reviews, Twitter & Facebook
  • You will be trained on free products EG Maps, Chrome, Search & Assistant
  • You will track trends/feedback for the products you support.
  • Youwill encourage more people to interact and participate in online communities.
  • You will troubleshoot with users and process suggestions, bugs, and other information to ensure we are constantly improving the user experience.
  • You will optimize content so that it is more engaging for the users.

What We’re Looking For
  • Impeccable grammar, strong attention to detail, and the ability to write in a brand’s voice
  • Experience in Social Media customer support and/or general understanding of the Social Medialandscape .
  • Positive attitude, detail and customer oriented with good multitasking andorganisational
  • A passion for all things digital.

What We Offer
  • Exciting new opportunity to work on anever evolving
  • New training tools and unique training for free products on Google.
  • A unique team environment which focuses on constant feedback and development.
  • Chance to enhance to your career path into one of the biggest evolving sectors in the UK
  • New KPI targets
  • Being part ofConduent’sexpansion into the Social Media Market.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
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Deadline: 21-06-2024

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