Customer Experience Advisor | S1 | Everyday Banking | Hastings

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We are currently recruiting both full & part time permanent roles, our full-time starting salary of £21,200 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.

We currently have Customer Experience Advisor positions available within our Branch Network across several locations, in and around the Hastings area.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make.

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring.

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background

• The ability to communicate effectively with customers to truly understand their needs

• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers

• Effective team working skills with a flexible, can-do approach to work

• Openness to a broad range of activities even if outside of standard expectations

• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.

We know that flexibility is important to our customers and colleagues, that’s why we’re offering our Customer Experience Advisor roles in a variety of work locations and shift patterns.

If successful, our Branch role will be based within one of our Branch locations in your area. Wherever possible, if successful you will be offered a role at the Branch within the closest distance of your home address. You may also be required at times to work from home.

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm.

We also have some part time opportunities available. To be considered for these opportunities, you would need to be able to commit to a minimum of 21hrs per week and be able to work flexibly between the hours of 8am – 6pm, Monday – Friday and 8am – 4pm Saturday.

If you are interested in a part time role, during the initial training period you would be required to commit to working 7-hour shifts from 9am – 5pm during your training period. Once your training has been completed you would return to your agreed part time working hours .

If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom.

Everyday Inclusion.

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we’ll reward you.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs. For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Starting salary of £19,500 plus a £500 annual cash allowance to spend on our great range of benefits.

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Eligible for a discretionary performance-related annual bonus.

• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• Support your favourite causes through charitable giving and our community partnerships

• Share in Santander’s success by investing in our share plans

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.

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