Customer Experience Advisor - Mercedes-Benz

Overview of role

Product Experts are the face of our business - we rely on them to meet and greet our customers, and be a true expert when it comes to the prestige vehicles we sell and service. We’re looking for someone who is truly passionate about the brand, loves customer service, and wants to go the extra mile every time.

More than 40 years of passion, hard work and innovation has seen Jardine Motors Group grow from a family-run vehicle dealer operation to one of the largest car dealer groups in the UK. Jardine Motors Group represents 16 luxury and premium manufacturers including Audi, Porsche, BMW, Mercedes and Ferrari in over 60 locations across the UK.

We have a clear strategic focus to deliver an unparalleled level of service for every customer; our competitive edge relies on the quality of the people recruited into our teams. With people at the core of our strategy we are discerning about whom we employ, and expect our employees to have high levels of integrity, be passionate about their role and take ownership of their customers’ and colleagues needs in line with our values.

Duties, Responsibilities & Person Specification

• Develop and maintain expert level knowledge of all brand products and associated technology
• Create a real buzz and energy around the car’s features for the dealership team and customers alike
• Help evolve the knowledge of colleagues within the dealership
• Assist and energise the sales experience from initial enquiry to your customer picking up their car, and once they own it

Skills Required:

• Passionate about the brand
• Able to absorb product information quickly and advise customers, without bias, on the best products that suit their individual needs
• Have proven excellent customer service skills
• Have excellent communication skills

Why Us?

As part of our mission to the best motor retailer as judged by you, we believe in offering a collaborative and innovative environment, removed of bias or stereotypes, where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

When you join Jardine Motors Group you will have the opportunity to develop a fast-moving progressive career, and assume accountability for delivering the highest levels of service. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enhance your career prospects.

In addition to receiving a competitive salary, you will also have access to a range of other benefits including:

• 33 days of annual leave (including bank holidays) + your Birthday off, if it falls on a working day.
• Annual leave purchase & sale scheme and availability to do 2 days of charity work paid per annum.
• Enhanced Maternity/ Adoption/ Paternity leave options.
• Cycle to work purchase scheme.
• Vehicle purchase schemes (across all JMG brands) and preferential parts, service and labour rates.
• Employee care helpline.
• Pension scheme and life assurance.