Customer Experience Advisor

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We are currently recruiting both full & part time permanent roles, our full-time starting salary of £21,220 is made up of a base salary of £19,500, up to £1,200 discretionary performance related bonus, plus £500 flexible benefits allowance.

We currently have Customer Experience Advisor positions available within our Branch Network across several locations, in and around the Newcastle, Grimsby, Middlesborough, Scarborough and Yorkareas.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

The difference you’ll make.

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience
  

What You’ll Bring.

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs
  

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
  

What Else You Need To Know.

We know that flexibility is important to our customers and colleagues, that’s why we’re offering our Customer Experience Adviser roles in a variety of work locations and shift patterns.

If successful, our Branch role will be based within one of our Branch locations in your area. Wherever possible, if successful you will be offered a role at the Branch within the closest distance of your home address. You may also be required at times to work from home.

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

We also want to hear from people that want to work part-time hours. You would need to work a minimum of 21hrs per week, please notify us during the application process what hours you can work e.g., school hours, weekends and a couple of days a week and we will try a find a role for you!

If you are interested in a part time role, during the initial training period you would be required to commit to working three 7-hour shifts across Wednesday, Thursday and Friday, from 9am - 5pm for your first 3 weeks in role. Following this, you would return to your agreed part time working hours.

If you are successful in reaching interview stage, your interview will be conducted remotely via Zoom.

How We’ll Reward You.

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

For part-time / contract roles, your salary, bonus (where eligible) and certain benefits will be prorated to reflect your working hours / contract duration.

• Starting salary of £19,500
• Eligible for a discretionary performance-related annual bonus
• Receive a £500 annual cash allowance to spend on our great range of benefits
• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
• Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments
• 24/7 access to an online employee discount platform
• Share in Santander’s success by investing in our Sharesave and Partnership shares plans
• Support your favourite causes through charitable giving and our community partnerships
  

Learn More About Our Benefits And Family Friendly Policies

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A Bit More About Santander.

At Santander we’re driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

What To Do Next.

If this sounds like a role you’re interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us atresourcing@santander.co.uk or call 0870 414 9080.

Why not join our talent community where we’ll keep you updated with all the latest news and job information? Simply register your details on our careers site, ’Join our Talent Community’.

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