Customer Complaints Case Handler (2009)

☞ Hitachi Capital (UK) PLC

View: 117

Update day: 07-05-2024

Location: Newbury South East

Category: Consulting / Customer Service IT - Software

Industry: Banking Insurance Financial Services

Position: Entry level

Job type: Full-time

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Job content

Are you passionate about delivering phenomenal customer experiences? Do you have good written skills? Fancy joining our Complaints team?

If your answer is ’yes’ to all of these, keep reading.

Want to know a little about us?

At Hitachi Capital Vehicle Solutions, we’re on a mission to build a cleaner future by transforming our entire fleet to carbon zero by 2030. From leasing personal vehicles to managing some of the UK’s biggest fleets, we help customers on their journey to carbon-free mobility.

If you join us, we pledge to ensure you’ll have a chance to make a difference, opportunities to learn, and time to shine. We’re passionate about creating value for society , which is why we encourage volunteering days, support charitable giving, and put our values of Harmony, Sincerity, and Pioneering Spirit at the heart of everything we do.

We’re proud to be a Top 50 Inclusive employer, and we’re committed to encouraging an inclusive culture where all colleagues can thrive and bring their whole selves to work.

What does the role involve?

Working as part of a small and friendly team, you’ll be taking care of complaints that haven’t been resolved at the first point of contact. Your role will involve undertaking a thorough investigation of the customer’s case to identify the right outcome.

Some Of Your Key Duties Will Include
  • Listening to call recordings and making notes
  • Reviewing notes, documentation, and information on customers’ accounts
  • Liaising with teams the customer has had contact with
  • Writing formal response letters
What are we looking for?

You’ve got a real passion for customer service and are someone who likes to make sure things get put right. It’s likely you’ve got some experience working in a regulated environment, so you understand the principles and requirements that come with taking care of customers in a regulated industry. If you have previous complaints experience that’s great but we’re also happy to hear from you if you can demonstrate transferrable skills from a regulated business.

Also, We’re Looking For The Following
  • Excellent written and verbal communication skills
  • Good decision-making and problem-solving skills
  • Confident IT skills, and able to learn new systems quickly
  • Experience in a regulated customer-facing environment
What can we offer you?

In Addition To An Excellent Salary And Bonus Package, We’re Able To Offer You

We’re passionate about looking after our people at Hitachi Capital UK, as we know that looking after you means that you will look after our customers.
  • 25 days’ holiday, with the option to buy/sell, volunteering days
  • BUPA, digital GP service, 24/7 employee assistance, wellbeing programmes & events
  • Flexible benefits options such as cycle to work, free financial advice, discounted personal finance and insurance
What’s the next step?

Like the sound of what we have to offer? Feel you’ve got something to bring to the role? What are you waiting for? Apply today - we look forward to setting you on the road to success.

Hitachi Capital (UK) PLC is an inclusive employer, and we welcome applicants from all backgrounds.
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Deadline: 21-06-2024

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