Customer Communications Manager

Customer Communications Manager

9am - 5:30pm Mon-Fri - Salary: £28k p/a plus excellent benefits package

We have an exciting opportunity for a Customer Communications officerto join ourMarketing Department,Reporting to theGroup Marketing Director, the Manager of Customer Communications is responsible for creating relevant and timely messages/content for our customers and building a variety of communications programmes to keep them informed and engaged, increase customer satisfaction, enhance their overall customer experience.

Working closely with the marketing, trading, logistics and sales teams, the Customer Communications Manager’s role is to agree the messaging and align the communications channels to inform customers in a timely, consistent and on brand manner.

About You:

As this position operates in a fast-paced, deadline-driven environment. You must be a self-starter requiring minimal supervision and be able to develop new ideas, adapt to last-minute changes, and handle challenging work situations. You’ll frequently manage “issues of the day” by triaging, developing strategies, getting relevant stakeholders involved, and then executing – quickly.

Who are we:

You will be joining a forward-thinking family-owned business which began life in 1917, growing from humble beginnings into a company that now employs more than 7,500 people with a turnover in excess of £1 billion. A.F. Blakemore & Son Ltd is the 60th largest privately owned business in the UK. We are committed to developing a loyal and dedicated workforce that is focused upon excellent customer service and behaving with honesty and integrity.

SPAR is the world’s largest international food retail chain, encompassing more than 12,000 stores in 40 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand

Key Responsibilities:

• Write communications as needed
• Collaborate with other departments on specific communication needs
• Execute communications plans with a detailed understanding of project’s objectives, value, and priorities
• Create single point of ownership for customer communications, agree and align messaging across all touch points for end to end customer communications
• Continually assessing all customer communications touchpoints to ensure consistent, accurate communications are being given to customers
• Ensure a coherent tone of voice across all touch points in all markets
• Determines requirements for communications and produces material and collateral plans that are fit for purpose for use by all stakeholders
• Recommend appropriate channel for messaging including the use of digital channels to drive engagement

Some Key Knowledge, Skills, Experience and Qualifications Required:

• Demonstrated success in developing and executing compelling communications programs
• Experience in delivering customer communications through multiple channels
• Ability to simplify complex information
• Outstanding communicator – verbal and written
• Impressive copywriting skills
• Successful track record of managing multiple stakeholder requirements in a complex environment

What’s in it for you?

• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands-on experience in a high volume, fast paced environment
• Excellent benefits package

Please download job description for full details