Customer Communications Executive - Part-Time, Job-Share and Full-Time

Customer Communications Executive (Part-Time, Job-Share and Full-Time)

Location: Swindon

Closing date: 4th March 2022

The word ‘freedom’ conjures images of an open road; of snapped chains; of a bird fleeing its cage. It does not bring on thoughts of topping up savings, or buying your car insurance. We want to change that, and we need your help.

Zurich offers a range of savings, life and general insurance products and services, delivered via professional intermediaries, our workplace partners and directly to consumers. These help people protect their families, their possessions and even their businesses – but they ultimately help people achieve their ambitions.

People have incredible choice as to what they spend their money on, and too few are choosing to spend it on their financial needs. We’re losing that particular battle to Jaguar Land Rover, John Lewis and Apple. We want to show the world that seizing control of your finances can leave you feeling as happy as splashing out on the

latest iPad.

Zurich is ready to face this battle head-on. Our new customer-first approach is being championed from the very top of our organisation.

We want to be the most forward-thinking, digital-hungry marketing team in financial services. Come with us.

The Opportunity

The right person for this role will have a demonstrated track record of creating direct to customer communications in a regulated environment. They will be thought leaders, change catalysts and expert in regulatory, legislative and industry regulations able to provide a customer considered view of the end communication to dramatically improve how we communicate with customers.

You will work as part of multidisciplinary and collaborative teams to deliver innovative communications solutions to enhance our customers’ experience. You’ll be adept at interpreting regulations in an engaging and new ways and be prepared to challenge to ensure a superior customer communication.

We feel that the best employees - and the ones we want to work with - are self-starters who work well with others, engender enthusiasm every day and bring fresh thinking to our ambitious growth plans.

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Key Responsibilities:

• Understanding your customer’s needs and bringing innovative regulatory communications to life for our customers
• Work with propositions, financial promotions, agencies, business change, legal and compliance teams to promote best practice in regulatory communications – introducing innovative communication and solution techniques
• Measuring the success/effectiveness of communications through research and insight
• Delivering communications that are customer engaging whilst meeting business, regulatory, and legal/compliance standards and requirements
• Designing and implementing robust processes and supporting controls
• Considering and adopting the optimum approach to effective delivery through personal actions
• Understanding and interpreting papers from our Regulators – the FCA and PRA
• Influencing and communicating the impact of impending and future regulatory changes on communications identifying opportunities to enhance literature outputs and customer experience
• Understanding brand requirements and ensuring activity is executed within brand guidelines
• Imagining the new as well as rapidly evolving something that already exists
• Presenting and sharing ideas expertly with stakeholders at all levels – leading the conversations

Your skills and experience:

You are…

A team player, a collaborator, a big thinker, detailed, an analytical problem solver, articulate, rigorous, confident, resilient, proactive and energetic, professional, optimistic, empathetic, delivery-focused, playful.

You are likely to…

• Have worked in a similar role in another large corporate
• Have experience of embracing wide ranging change in challenging environments
• Be able to cope with change in a fast moving environment with varying workloads and pressures
• Have excellent communication and influencing skills – written and verbal
• Strong commercial acumen
• Collaboration and facilitation skills – ability to bring the right people together Have a degree or higher qualifications and 3+ years of experience.

The Reward:

The salary offered for this role is up to £32,000 depending on experience. As well as this we offer an excellent lifestyle benefits package which includes:

• Flexible working options
• 12% company pension contribution (employee contribution optional)
• 25 days holiday plus an additional 3 volunteering days
• Option to buy and sell holiday each year
• Annual company bonuses
• Private Healthcare
• Up to 16 weeks fully paid leave for new parents plus IVF and adoption leave
• Virtual GP appointments
• Flexible benefits package including:
  • Discounted technology offers
  • Discounted gym membership
  • Free flu jab
  • Discounted gadget insurance
  • Childcare Vouchers
  • Cycle to work Scheme
  
  

At Zurich we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at interview about the flexibility you may need.

Who we are:

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Further information:

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.

We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.

We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.