Customer Communications Analyst

☞ Bliss Consulting

View: 101

Update day: 25-05-2024

Location: Glasgow Scotland

Category: Other

Industry: Public Relations Communications Services

Position: Mid-Senior level

Job type: Contract

Loading ...

Job content

Role:Customer Communications AnalystSalary:£34,500 - £42,000 pa + Excellent BenefitsPension:27.1% employer contributionLocation:Glasgow, Darlington or LlandudnoClosing date:10th September 202312 Month Fixed Term ContractIs it time you unlocked your potential?Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services.The Communications Analyst plays a critical role in the continuous transfer of information between projects and the delivery teams. Our team of analysts are active across all business areas and initiatives and provide subject matter expertise to guide and shape all projects and BAU activities.To do this, they must understand the needs of the customer and impact that changes to policy, processes and products have on the customer experience regardless of communications channel. They are expected to recommend customer friendly communications approaches and effective service design solutions that can be measured and tracked. They champion our customers but understand the business and policy change drivers and can provide pragmatic and critical feedback to support positive outcomes.They will be responsible for ensuring that analytics and feedback is built into proposals and working with others in the team to capture the impact of change and analyse, document and support the delivery of customer focussed solutions into Marketing and all other dependent areas of SLC.SLC offer a Blend working model which will typically be 2 days in the office and 3 days from home.What You Bring
  • Very strong research, analysis and problem-solving skills alongside strong verbal and written communication skills,
  • Ability to understand and use complex business, strategic and technical concepts to identify and develop effective and appropriate models, solutions and services to meet business and customer needs,
  • Very strong planning, negotiation and organisational skills, preferably with experience of managing or participating in projects with complex and conflicting requirements,
  • Strong knowledge of SLC organisation, operations, procedures and processes,
  • Good awareness of wider political and stakeholder environments,
  • Ability to manage own time and take complete ownership of workload to achieve agreed objectives with little requirement for supervision,
  • Proven ability to work flexibly across different project methodologies, including the ability to prioritise time and workload,
  • Previous experience within an analytical, product management or communications role would be an advantage, as would a demonstrable knowledge of Marketing and Campaign techniques.
We Support Colleagues To Unlock Their Potential Through Our Career Pathways Development Programme And Offer An Excellent Benefit And Rewards Package That IncludesYou can expect more from a career with SLC.
  • 28 days annual leave plus 8 public holidays,
  • Option to buy/sell up annual leave,
  • Flexi-time and enhanced flexible working options available,
  • Option to join the Civil Service pension scheme,
  • Life insurance cover for 4 x annual salary,
  • Enhanced company sick pay and family leave including maternity, paternity and adoption,
  • Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme.
Loading ...
Loading ...

Deadline: 09-07-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...