Customer Analyst

☞ YOOX NET-A-PORTER GROUP

View: 110

Update day: 04-06-2024

Location: London

Category: IT - Hardware / Networking IT - Software Information Technology Fashion / Lifestyle Social Work / Community Services

Industry: Transportation Logistics

Job type: Full-time

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Job content

NET-A-PORTER delivers incredible fashion for incredible women. As the world’s leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands. Its discerning edit places special emphasis on highlighting the creativity and promise of the next generation of fashion talent via the Vanguard, a program for emerging brands. Consideration for environmental and social impact increasingly shapes the product offering, and the launch of the NET SUSTAIN platform, was created to showcase brands that place sustainability at the core of their product. Uniting content and commerce to deliver an immersive and inspiring customer experience, NET-A-PORTER speaks to a global community and features a dedicated editorial vertical with PORTER, which is renowned for its award-winning content featuring a diverse range of incredible women.
NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.
NET-A-PORTER are now seeking a talented Customer Analyst to join the team. Some of the essentials for you to know are:
Location: Remote until it’s safe to return to the office, then our Westfield office in London
Reporting into: Customer Analytics & Insight Manager
You will:
  • Be a go-to expert for customer analytics needs within the NET-A-PORTER business for your stakeholders.
  • Support decision making by providing detailed, action orientated insights, continuously highlighting potential opportunities and risks.
  • Be skilled in communicating insight, both verbally and via documentation, in the most suitable, comprehensible and impactful way for your stakeholders.
  • Work with fellow analysts to create accessible, relevant and actionable reports and dashboards, using multiple sources of data.
  • Champion a culture of self service by ensuring your stakeholders are suitably skilled in how to use our analytics tools.
  • Carefully consider your approach to analytics, selecting suitable tools and techniques for solving each problem.
  • Champion a data-led approach within the organisation and support the use of data in decision making.
  • Develop relationships with your stakeholders and an understanding of their business areas, enabling your insights and recommendations to be relevant.
  • Guide your stakeholders in discussing, suggesting and establishing the most important and relevant KPIs.
  • Lead analytics projects.
  • Be a stakeholder to the data platform team, working collaboratively to develop a platform suitable for your analytical needs.
You have:
  • Experience in the Customer/CRM analytics domain with a demonstrable track record in influencing business decisions using data.
  • A good working knowledge of SQL (must) and python (desired)
  • Experience using industry-standard data-visualisation tools (Tableau preferred)
  • Experience working in a big-data environment
  • A highly numerate and analytical mindset focused on the customer and the commercial benefits of making change.
  • The ability to communicate information and concepts in a simple and digestible way for non-technical stakeholders.
  • Experience preparing and giving presentations to your stakeholders.
  • A passion for solving new problems and enjoy the challenge of learning new skills and furthering your understanding along the way.
  • An undergraduate level degree in Computer Science, Mathematics, Statistics, Data Science, Physics or equivalent numerical degree - or have demonstrable industry experience.
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
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Deadline: 19-07-2024

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