Customer Admin Support

☞ Ecclesiastical Insurance Group

View: 101

Update day: 11-06-2024

Location: Gloucester South West

Category: Insurance

Industry:

Job type: Contract

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Job content

The role holder will contribute to defined service delivery by acting as part of a processing and administration team, supporting Ecclesiastical’s “right first time” approach to customer service.

Key accountabilities

  • Plan, prioritise and manage own work to deliver agreed objectives in line with SLAs
  • Input data accurately and efficiently, recognising and rectifying where quality standards have been missed
  • Identify issues and anomalies and escalate in line with company policy
  • Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach
  • Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
  • Identify and recommend improvements to processes.
  • Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy
  • Perform other admin duties to include but not limited to – policy maintenance, product conversions and business requests

Knowledge, skills and experience

  • Educated to GCSE level including Maths and English
  • Experience of analysing data
  • Experience of data input
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Deadline: 26-07-2024

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