Customer Activity Assistant (Outdoor Instructor)

Job content

Customer Activity Assistant (Outdoor Instructor)

Our Values

It’s pretty simple really – we want to create adventure and encourage everyone to live life more adventurously.

We’re campaigning to keep the adventure in adventure. We believe if you want to develop in life, you have to take risks – and we want to inspire people to do just that; by challenging, surprising and exciting them. By giving them the confidence and encouragement, they need to turn ‘I can’t’ into ‘I can’. The great news is that a lot of our customers are finding this to be true of their Go Ape experience. It’s important to us to be socially and environmentally responsible and create worthwhile and well rewarded careers for our employees. In short, we just want to do the right thing. Sounds a bit worthy, we know. But we really mean it.

Why Go Ape?

Go Ape offers physically and mentally challenging roles out in the fresh air like no other – both fun and rewarding. There’s a great sense of camaraderie and connectedness within the teams and we’re committed to training you to our high standards with Go Ape’s in-house training programme - a mixture of online and practical development.

But whether you’re destined for a career within Go Ape, or are just looking for work for a season, for us it’s a two-way street – it’s not just about what you can do for Go Ape, but also importantly, how we can help you to develop as a person and gain or enhance those essential life skills.

We promise that your time with Go Ape will be rewarding and memorable and that (if you don’t return next season - many of you will!), you’ll leave with a whole bunch of enhanced skills to take to your next role. You’ll be more confident, qualified, assertive, and able to make decisions and communicate with people of all backgrounds - not to mention the first-class customer service skills!

If you feel as strongly as we do about living life more adventurously and encouraging and helping others to do so, this could well be the perfect environment for you. Find out more about Go Ape and read the nitty-gritty below to see if this is the perfect match for you.

What you’ll be doing

Welcome customers and provide customer WOW whilst you prepare them to take part in their activity

• Assist in successfully delivering the adventure, ensuring an amazing customer experience, caring for equipment, managing facilities, Health and Safety, and a bit of administration
• Ensure customers’ complete relevant paperwork and comply with company rules and policy
• Fit, remove and inspect harnesses and protective equipment
• Demonstrate and ensure the safe system of activities at all times
• Instruct and brief customers on safety procedures and the safe way of experiencing activities - evaluate participant competence to continue beyond the briefing stage
• Monitor every participant individually at the briefing stage and at each site
• Patrol the course; ensure all participants are safely conducting themselves and assist participants where necessary, carry out emergency drills in accordance with company directives and training, and ensure all landing sites are maintained to the correct standard
• Help with local marketing as required by the Site Manager/ Deputy Manager
• Do everything within reason to minimise customer complaints and maximise satisfaction
• Apply first aid when necessary, appropriate to your skill level
• Report and record accidents and incidents
• Carry out course checks and record/report findings
• Assist with risk assessments and method statements where required
• Assist with customer enquiries and bookings
• You’ll need to be over 18 so you are able to supervise all age groups.
• Carry out course maintenance checks
• Keep up to date with the First Sight File
• Read and comply with the company handbook

What you’ll need

• A ‘customer comes first’ attitude with drive and enthusiasm to achieve customer WOW!
• Safety conscious, with a professional outlook
• Able to work under own initiative without supervision
• Excellent interpersonal and communication skills
• High standard of personal hygiene and appearance
• Enthusiastic team player who is able to work with other colleagues in a dynamic working environment
• High energy levels with a cheerful disposition, even when under pressure
• Must like working outdoors and have a good head for heights
• Must be able to demonstrate attention to detail and ability to diligently follow procedures
• To be able to get to site - which may mean having your own transport as some of our sites are remote without public transport links
• Able to perform all physical duties (with reasonable adjustments where required)

Contract and Benefits (there’s loads!)

• ContractFixed term - returners are welcomed and encouraged (we have Tribe members in their 10th season!). The core season runs February to October but we’re open all year round so there will be the opportunity to work throughout the year.
• Rates of Pay Rates as per the advert
• Holiday Entitlement 28 days’ holiday (pro rata) included in the hourly rate as above. Holiday pay will be specified separately on your payslip
• Expeditions –we arrange subsidised adventure trips such as caving, hiking, cycling, kayaking and more!
• Flexible Working HoursA wide range of contracted hours available, both full and part time. Weekend and bank holiday are standard working days. Hours rostered by the Site Manager
• Give As You Earn Do the right thing – donate to charity direct from salary whilst saving on tax and national insurance
• Employee help line Free confidential advice - Family, Health, Life, Money, Work
• Free Go Ape!Immediate family, plus one go free - everyone else 20% off
• Pension Scheme Employers contributions matched to 3%
• Childcare support Nursery fee assistance
• Discounts Retail & Leisure discounts, inc. The North Face clothing
• Charity Partner we’re in a 2-year charity partnership with the Prince’s Trust, they have lots of fund-raising events and volunteering opportunities available for you to get involved in

Job Type: Part-time

Salary: Up to £10.65 per hour

Benefits:

• Company pension
• Employee discount
• Store discounts
• Wellness programmes

Schedule:

• Holidays
• Monday to Friday
• Weekends