Counter Fraud Compliance and Debt Directorate Integrated Risk and Intelligence Service Transformation, Delivery and Data Lead

The Transformation, Delivery and Data Team sits at the heart of the IRIS community. You will report to the Deputy Director Head of IRIS and will manage a team of around 30 multi-disciplinary fraud and error experts, business analysts and delivery managers covering three distinct functions:

• The Transformation and Delivery Team manages the organisational change within IRIS, reviewing our services to meet the customer need, but also delivers a governance function, including developing and managing plans and risks, considering ethical and legal issues in the use of data, managing our recruitment and finance processes, developing and managing capability plans, managing our internal and external communications and engagement and delivering the wellbeing offer to IRIS colleagues.
• The IRIS Futures Data Acquisition Team seeks out and tests the efficacy of data from external sources, either across Government or from third parties, which will support the Departments activities in detecting and preventing fraud and error.
• The Financial Crime Intelligence Team works with other Law Enforcement Agencies and financial institutions to identify and prevent types of fraudulent activities that affect both the banking and financial industry and the benefit system.

This role will require you to work collaboratively across IRIS, CFCD, wider DWP and across Government to facilitate the successful delivery of our aims and objectives.

You will:

• Use your initiative and confidently develop and lead on strategic and organisational change.
• Support senior managers to ensure we deliver the strategic direction of the Department.
• Be a self-starter who can spot opportunities to build the IRIS profile through ongoing engagement with diverse key stakeholders.
• Be a visionary leader, who can articulate and socialise our IRIS story and key messages to DWP and other external colleagues.
• Be successful at building trust and good working relationships within the whole of IRIS, CFCD, DWP and beyond, acting as a positive advocate for our area of the business.
• Enjoy working and leading at pace, ensuring joint objectives are in place, bringing a clear sense of delivery and achievement to the team.
• Be someone who wants to continuously improve ways of working and key services and products, so collectively our team is always striving to deliver the best we can.

As part of the role you will need to familiarise yourself with the business of the wider CFCD, and Service Excellence to understand how IRIS fits into the business, and with the FED Strategy Teams and Policy Division. You will need to be proactive in both engaging with the wider team to embed good working relationships and in building up a sound working knowledge of fraud and error, and cyber data and security analytic products.

Responsibilities

Key Responsibilities/Deliverables of Post:

• Leading a people agenda across IRIS, prioritising Diversity & Inclusion and ensure all teams have a clear set of plans.
• Working with HR colleagues, develop plans to continue building leadership capability based on an understanding of skills gaps.
• Leading the development of IRIS organisation transformation, working across complex boundaries, including digital, analytics and operations. Ensuring a robust and agile business design to get the best out of available capabilities, tools and techniques.
• Leading the Directorate’s data discovery team to seek, test and develop business solutions from new public and private data sources supporting our fraud and error agenda. Working across DWP and central Government to ensure our Data Strategy aligns with other key approaches to data acquisition. Developing processes for the movement and management of data across IRIS and our partners to ensure consistency and adherence to data protocols.
• Leading the engagement activities for IRIS, building strong, productive relationships with other Government Departments and private partners to ensure we identify best practice in risk identification and management. Building our internal communications, briefing routes and wellbeing offer to ensure IRIS is seen as a brilliant place to work.
• Leading the IRIS Programme Management Office, ensuring we have a clear and agreed programme of work in place. Adhering to appropriate governance, including a robust legal and ethical framework, risk management and a robust business case and plan. Ensuring we have the appropriate success measures and indicators in place.
• Leading the development of the Department’s expertise and capability in Financial Crime Intelligence. Establishing a multi-disciplinary team and strategic plan for data-sharing opportunities across the Financial Crime/Fraud and Banking Data sphere. Identifying and developing relationships in this sector.

Key Criteria:
The successful candidate must be able to demonstrate their potential and capability in the following areas:

Essential

• Strong inspirational leadership, including the ability to get diverse teams to deliver effectively.
• Extensive experience of developing strong relationships across organisational boundaries, including communicating and influencing effectively with stakeholders at senior levels of the organisation.
• An understanding of fraud, error and debt, including assessing risks and threats, fraud analytics and financial crime.
• A track record of solving complex operational delivery capability and management problems.
• Experience of leading and delivering change into business service lines and realising benefits for customers.
• The ability to think strategically, prioritise and set direction across a diverse range of activities.
• Experience of working with data and analysis to solve complex operational/delivery or policy challenges.

Desirable

• Some knowledge and understanding of agile delivery and leading digital change projects.
• Experience of the fraud and error agenda and understanding of the Financial Crime/Fraud and Banking Data sphere.
• An understanding of the data science agenda and using complex datasets to resolve business problems.
• Some knowledge of workforce management and developing capability of a diverse workforce.

We’ll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension.

Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution.
Your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire.

For more information, visit www.civilservicepensionscheme.org.uk

Many Departments offer additional employee benefits such as:
Interest free season ticket and bicycle loans.

Some sites may offer onsite facilities including fitness centres and staff canteens.

Allowances
The Civil Service offers generous annual leave entitlements. The exact number of days of annual leave will be determined by any current years of service. Allowances are pro-rated for part-time staff.

With competitive maternity, paternity and parental leave we also recognise the importance of a good work-life balance and offer flexible working and a family friendly approach to work.
Relocation costs will not be reimbursed.