Contract Delivery Manager

Job content

Contract Delivery Manager

Location:
Field Based, GB

Brand: RS Components

Function: Customer Services

Contract Delivery Manager

Chesterfield (with travel)

We have a fantastic opportunity as the Contract Delivery Manager! In this role you will ensure a seamless commercial and operational delivery of all RS products and services associated with allotted customer contract & sites, driving a positive customer experience, value delivery, growth and profitability.

Supporting the wider sales community in the shaping of the customer strategy, you will be accountable for delivering service excellence, customer value, and continuously review and improve all processes and technologies relating to contract delivery.

Acting as a conduit between the customer and RS components, introducing and building an extended range of Value Added Solutions, facilitating access to RS and manufacturer technical support teams, and ensuring a seamless omni-channel experience is observed by the customer.

What You Will Enjoy Doing To Be Successful

• Being responsible for the operational service delivery of the contract and support the development and governance of commercial arrangements.
• Operating as the key point of customer communication and feedback including the provision of performance-based reports, pricing and delivery/expansion
• Enjoy identifying & delivering growth opportunities within customer sites.
• Working with the sales teams in producing and subsequently take ownership of a Contract Delivery Plan consisting of a full profit and loss (P&L) schedule and revenue forecast which drives profitable growth for RS Components.
• Building and delivering against a TCO program for the customer with typical activity streams being around:
  
  
  • Procure-to-pay savings through the deployment and optimisation of RS Inventory & Procurement solutions
  • Increasing operator productivity by optimising stock availability and location
  • Working with site engineering teams to support their maintenance objectives and focus on increasing uptime
  • Driving product and brand standardisation programs
  • Supporting customer procurement teams with vendor consolidation activities
    
  
  

What You Will Bring

• A strong leader with a track record of leading operationally focused teams in a process centric environment.
• Experience of working in demanding customer facing sales, commercial or operational roles.
• An effective mentor and collaborator, influencing other teams to take personal ownership & responsibility.
• Experienced and adept at managing partners across a broad range of subject areas and organisational levels.
• Self-motivated, flexible and organised. Demonstrates the ability to prioritise workloads multi-task and act on own initiative.
  
  

The good stuff

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the benefits you’d expect to receive in a progressive global business.

Grow in our learning and inclusive culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here.

We are RS

We are committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is essential, and our aim is to build a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.

We recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability. We believe everyone should be able to bring their true self to work and be given the opportunities to succeed, find out more here. If you require any adjustments during this process to ensure you can bring your true self, please let us know.

Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and industrial components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937 and we’ve kept transforming for over 80 years. Today, we’re using digital globally to transform the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge.

We’re proud of what we’ve done, but we’re not sitting back. We’re always looking to make the customer experience simpler, faster and easier. We’re changing markets and the impact of technology. We’ve widened our services portfolio with innovations from procurement and inventory solutions to 24/7 product support.

The best is yet to come; are you ready to join us?