Director of Technical and VAS

Job content

Job Title:Director of Customer Solutions (VAS)

Location:Hybrid UK - Corby

Working Pattern:Full-time

Summary Of The Role

This role is accountable for leading and coordinating the Value-Added Solutions, Technical Product Support and Implementation teams. Working closely with the Sales organisation, they will own and deliver sustainable and profitable sales and execution of services and solutions to drive an effortless customer experience whilst optimising efficiency and effectiveness. They will also drive best practice to ensure operational excellence and share of wallet growth within our customer base.

They will work collaboratively across the EMEA markets and EMEA Value Added Solution function to drive, strengthen, harmonise, and optimise Value Added Solution implementation and Technical Strategy across the EMEA region which has an established turnover of £1.1bn with an aspiration to exceed £5bn

The VAS Solutions cover procurement, inventory, engineering & maintenance. The Technical strategy is for field and office-based support to differentiate in the market and provide innovative solutions to future customer needs

What You Will Do

• Lead, develop & manage the UK VAS & Technical Organisation
• To lead, motivate & inspire a multi-disciplined organisation of accredited professionals across inventory, procurement, maintenance & engineering, implementation, and technical resource
• To enable RS Group to become First Choice for customers, suppliers, employees, and shareholders
• To create a talent pipeline that fosters diversity & inclusion to ensure customer & supplier centricity to drive profitable sales growth
• To be a visionary and effective coach to enhance strategic thinking throughout the VAS inc Technical teams
• To operate & act as a role model in a complex matrix organisation and lead by example to set ambitious organic and in-organic aspirations and execute flawlessly and at pace
• To embed purpose and values throughout the organisation and in ways of working
• To execute strategy to achieve RS Components strategy at pace and through risk management
• To remove barriers to execution to enable deliver of strategy
• To execute the EMEA governance related to VAS
• To contribute with the execution of the Tier 1 market Go-To Market, to ensure solutions & contracts are implemented to drive profitable sales growth
  
  

What You Will Bring

• Strong Commercial background, with exceptional leadership skills.
• Thorough understanding of customer behaviours and purchasing patterns and appropriate Marketing principles
• Experience of leading and understanding the needs to define, develop and implement Technical Support strategies
• Strong negotiation skills
• Engineering/Technical capabilities
• Demonstrable ability to serve as a successful participant on a Leadership team that provides Growth mindset around leadership and direction to increase market share
• An enthusiastic leader, driving high performance and a culture of accountability
• Demonstrable ability to challenge, build credibility and work with integrity at all levels within the organisation to influence behavioural changes and development of skill sets for the future business needs
• Ability to be a successful mentor, coach and leader for a high-performing team
• Strong stakeholder management and influencing skills and working across functions
• Cultural awareness and experience of working in a complex matrix organisation
• Strong interpersonal and networking skills
• Proven change management skills
• People leader, with a track record of direct and virtual team leadership as well as cross functional project management experience
• Ability to impact and influence in a matrix organisation
• Self-motivated, flexible and organised. Demonstrates the ability to prioritise workloads, multi-task and act on own initiative
• Forms positive relationships, strives for high performance and is focussed on their own personal development
  
  

Strong leadership drives tangible benefits for the organisation. Our Amazing Leaders are required to:

Show Passion -I connect deeply with others – colleagues, customers & suppliers

• I share my aspirations. I am transparent and honest. I act and communicate with integrity
• I collaborate with others, so together we thrive and transform our business
  
  

Act with Humility -I create the environment for others to ask ‘what if’, and do amazing things

• I listen to understand diverse views, as I don’t have all the answers
• I empower others to try new, exciting things; and challenge limiting beliefs. Sometimes we fail, but we do it together and we learn
  
  

Demonstrate Trust -I lead by example, align others around ambitious goals, and check in regularly

• I commit to and am accountable for two or three key priorities; and I deliver on them
• I join the dots for people across matrix teams, give them ownership, and make sure we always know how we are doing
  
  

What We Offer

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone. In this role, we can confidently offer the following flexible working patterns:

• Working remotely - from home or any other work location
• Working flexibly - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. If you need some flexibility please just ask us and we’ll be happy to discuss it with you.
  
  

We are RS Group

Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS Group. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide. Increasingly powered by digital technology, we’re our customers’ one-stop-shop for electronic products and components. Today, we’re using digital to revolutionize the way we do business and strengthen our position as the people engineers turn to us for help, advice and knowledge.

But if we’re going to be first choice for customers, we also want to be first choice for our future colleagues. We’re looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Do you?

RS Group is committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their best selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and hold on to the best talent.

We recruit and develop employees who are the best suited to the requirements of the role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability. We believe everyone should be able to bring their true self to work and be given the opportunities to succeed. If you require any adjustments during this process to ensure you can bring your true self, please let us know.

We’ve been on an incredible journey but the best is yet to come; are you ready to join us?