Compliance Officer

Job content

Key Responsibilities
 Undertake audits and monitoring to ensure contractual requirements are delivered.
 Collate audit information, generate, and distribute regular, accurate and detailed reports with remedial action plans, highlighting findings, risks to the business and recommendations of corrective and preventive actions.
 Support operations with training advice and assist to rectify areas of non-compliance, ensuring best practice is shared and consistency obtained across the network.
 Monitor progress and compliance with contractual milestones ensuring contractual requirements are met.
 Carry out both field based and remote complex compliance audits in line with commissioners’ contractual compliance and company processes and policies.
 Ensure full knowledge and application of DWP contract, policies, procedures, and subsequent changes.
 Assist the Quality Manager in developing a set of compliant customer’s paperwork and continuously interpreting DWP guidelines to contribute to internal guides and communications.
 Act always within the company policies and procedures.
 Comply with the Get Set security practice to ensure customer data is always dealt with in a confidential and secure way, and our obligations around this are maintained.
 Carry out all duties in a safe and proper manner in accordance with the company’s Health & Safety Policy.
 Create awareness amongst the stakeholders about our company’s vision of equal opportunities and values.
 Provide customers with quality constructive feedback that allows them to improve and prepare for the dynamic work environment.
 Provide support to the stakeholders to enable them to sustain employment through good practice and overcome any foreseen barriers.
Key Skills Required
 Strong communication, conflict management and negotiation skills.
 Accuracy and an eye for detail essential.
 Strong written communication skills with the ability to produce clear accurate reports, statistics, and documentation.
 Ability to prioritise tasks effectively and distil complex requirements into simple protocols.
 Influencing and negotiation skills that promote understanding, commitment, and action.
 Ability to analyse information and trends, draw conclusions and develop action plans.
 Computer, data entry and MS Office skills
 Ability to seek out solutions to problems.
 Strong time management, planning and organisational skills.
 Excellent interpersonal skills, the ability to work independently and in a team environment.
 High level of initiative and motivation.
Ideal Candidate
 Will have auditing experience relating to compliance with contractual and company requirements with commissioners such as DWP, ESFA, ESF and Big Lottery.
 Proven track record and demonstrate a strong understanding of employer recruitment.
 Must be resourceful & innovative with a positive outlook.
 Team player and supportive of colleagues.
 Resilient and solution-oriented
 Openness to improve and work of constructive feedback received.