Community Host (Receptionist)

Job content

Job Title

Community Host (Receptionist)

Job Description Summary

Cushman & Wakefield are proud to introduce INDEGO. Our white label service for office landlords and investors who are looking to create bespoke Flexible

Workspace in the UK. Our market leading team, work with a variety of landlords, investors, occupiers and operators to offered tailored Flexible Workspace solutions that suit their business needs.

This is an exciting opportunity for an experienced Community Host / Receptionist based in or around the town of Corsham, and is looking for clear career progression and more involvement in the operational day to day management of a Flexible Workspace. This is a 12 months FTC and will be on a part time basis (20 hours per week, 1pm to 5pm Wed, 8am to 5pm Thu and Fri).

Job Description

As a Community Host you will assist the Centre Management team in the delivery of all things Customer including the day to day operation of a Centre. You will deliver an enjoyable working environment where all types of Customers and their employees love coming to deliver their best work.

Customer Experience

Other key responsibilities will include:

• Be the face of the Centre for all Customers, Employees, Contractors and Guests who will pass through your reception area
• Set-up meeting rooms and event spaces
• Deliver an extensive programme of events designed to add value to the Customers and local community
• Listen to your Customer and community base and act on any recommendations for improvement

Operational Excellence

• Always deliver a 100% safe, legal and compliant Centre
• Deputise for the Community Manager where necessary
• Manage all back of house functions
• Take responsibility for the security requirements of the Centre, from the beginning to end of the day
• Follow up all issues to expedite the resolution and protecting the Customer Experience

Commercial Growth

• Proactively manage the Customer invoicing and deposit administration, ensuring a programme of debt management is in place
• Work with our central marketing function to promote what we do, and how well we do it. Build the desirability of each Centre
• Support the renewal and loyalty of your Customer base
• Innovate, reducing cost and exceeding all targets

We are looking for someone who has a background working within a Community Host / Receptionist role previously and can demonstrate the ability to perform within a busy and fast paced environment. The ability to deliver outstanding customer service is also essential for this role.

This role would suit someone situated in areas such as Corsham, Chippenham, Melhsham, Trowbridge, Bath etc.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.