Communications Assistant

Division / Department - Media and Communications Grade - Grade E Status - Full Time Contract Type - Permanent Salary Grade Range - £23,204 - £26,613 Working Hours - 36.0 Hours per Week The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

The Role

The role is a busy one and communications expectations from colleagues across the business are high and can be demanding. The role holder will need to work to provide excellent customer service to meet these needs, prioritising as necessary, managing expectations when we may not be able to deliver a piece of work and knowing when it is appropriate to escalate any issues that arise.

Communications Assistants will be expected to juggle multiple tasks at any given time which requires strong organisational skills, the ability to multi-task under pressure, and a strong “can-do”, proactive attitude.

The importance of customer service cannot be stressed enough – triaging multiple incoming communications that require a response will require diligence to stay on top of who is still awaiting a reply from the team and who needs to be chased for information to provide that response.

This role is focused on providing general support to the Corporate Communications and Engagement Department, helping it to run smoothly through a range of administrative tasks, as well as providing support with communications activity as needed.

The role holder will provide dedicated support to one or more of the communications functional teams at any given time, and be provided with the opportunity to move between teams in order to facilitate development and build omni-competence across all Corporate Communication disciplines.

Dependent on the team they are supporting, work could include a variety of tasks ranging from monitoring inboxes and channels, triaging where necessary; creating and publishing one-off internal and external posts and associated graphics; creating and distributing communications bulletins and products and providing ad hoc support to Communications Officers and Managers as necessary.

The role holder will need to be able to juggle a varied workload, and deal with demands from the business and external stakeholders as well as those tasks passed to them through the Corporate Communications Department.

This role requires broad tactical knowledge of communications using a range of channels. Success in this role is dependent upon the role holder efficiently dealing with enquiries, communicating clearly with colleagues, and distributing content accurately over a range of channels.

Key Responsibilities

Skills & Experience

Further Information

For further information about the role please contact Jay Butcher on 07703 452 531 or jay.butcher@surrey.pnn.police.uk.

We recognise that our people are balancing demanding careers with commitments and interests outside of work. We welcome applications and discussion with candidates who want to work full-time or part-time/flexible hours.

This vacancy will be based at Headquarters, Guildford.

Additional Information

Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications. This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. If you are an internal candidate looking to apply for this role, please ensure that you discuss your application with your line manager before submitting an application. If you are conditionally offered the role your attendance record and any reasonable adjustments already in place will be discussed with yourself and your current line manager. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are; - vacancies in collaborated units are available to all officers and staff across both Forces - vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is success it will result in a transfer of employment. Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts. Applications will only be accepted by clicking the ’Apply Now’ button. CVs are not accepted as part of our recruitment process.

Diversity Statement

We are only as good as our people. It’s really important that our officers and staff can be themselves in the workplace and we know that as an organisation we’ll grow from the variety of thinking, approach and skills that diversity brings; all of which help us deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all. We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement. We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious beliefs, we would love to hear from you.

Job Detail

Reference number

SYSX STAFF02081

Date posted

08/02/2022

Closing date

27/02/2022

Force

Surrey Police

Starting Salary Between

£20,000 - £29,999

Location

Surrey Police Headquarters, Guildford