Commercial Manager

Job content

Commercial Manager – 6 months cover

£42k-£47 Salary depending on experience

Hastings with travel within East Sussex

35 hours

Overview

My client is a regional division of a national charity and they are looking for a Commercial Manager on a 6 month contract with three direct reports: - Retail Manager, Social Enterprise Manager and Digital Communications Coordinator, with the aim to maximise the income generation and operational excellence in 5 shops and a furniture warehouse and 3 commercial venues where office space, training rooms and function rooms are available for hire.

Key Responsibilities

· Overseeing Commercial and Social Enterprise teams

· Developing Social Enterprise and Commercial Business

· To maximise income for the charity through supporting senior managers to develop profitable commercial and social enterprise services.

· Working with the Retail Area Manager to ensure profitable and sustainable retailing and trading activity through charity shops and furniture warehouse operations.

· Working with the General Manager for Social Enterprise with a focus on expanding income generation, commercially profitable businesses, and operational excellence.

· Overseeing and delivering Business Development, Sales and Marketing for the charities commercial and income generation activities

Key Objectives

1. Provide line-management to the members of the Retail, Trading, Social Enterprise services and operations leadership team (and other staff as appropriate) in line with agreed policy and practice.

2. Ensure the retail teams’ maximise profit from the charity’s retail and trading operations through the generation and effective sales of donated and bought in goods.

3. Ensure operational standards, customer service and compliance are achieved in line with the Brand Partnership Agreement and all legal and statutory requirements.

4. Oversee reporting by the Retail Area Manager and review the retail results in line with the budget and monthly financial management report. Provide an overview report for the Finance Committee every 2 months.

5. Oversee the Retail Performance Scheme, managing mystery shop audits and working with the Retail Operations Manager to calculate quarterly bonus payments and communications for the retail team.

6. Ensure effective working and business relationships within the retail and trading operation within East Sussex.

Income Generation from Social Enterprise Services

1. Working with the General Manager for Social Enterprise to lead the development of social enterprise and income generation from two (soon to become three) locations

2. Develop each service area so that they achieve budget and client outcomes (including office lets, conference hire, training room accommodation; café, gym, studio, events and hire services)

3. Maximise income generation through the use of these premises outside of core hours, in line with all legal and statutory requirements

4. Ensure excellent customer service and operational practice are achieved for all areas and that there is an on-going culture of excellence and active risk management. Monitor that quality and statutory standards and checks are being achieved.

5. Oversee reporting by the General Manager for Social Enterprise and review the Social Enterprise results in line with the budget and monthly financial management report. Provide an overview report for the Finance Committee every 2 months.

Business Development:

1. Lead effective business development to achieve the required numbers of customers / targets in line with Commercial budgets and agreed timescales

2. Working with the Digital Communications Coordinator maximise the effective use of social media and digital channels to achieve desired outcomes. Grow the supporter base / following for the charities different social enterprise and income generation activities.

3. Develop non digital marketing and promotional activities to achieve required outcomes

4. Oversee effective systems for capturing customer information and managing results to provide insight for improving and developing the business further.

Other:

1. To work within the policies and procedures with particular attention to equal opportunities, confidentiality, safeguarding and health and safety requirements.

2. To be prepared to alter agreed weekly working arrangements on occasions to be able to attend meetings and events and/or to cover other team members’ sickness or annual leave.

3. To understand and act within quality frameworks

Next Steps:

If you believe you have the skills and experience and are happy to work on a 6 month fixed term contract with one of the UKs largest and best loved charities then we would love to hear from you.