Commercial Banking - Customer Service

☞ Pertemps Network Group

View: 107

Update day: 07-05-2024

Location: Wolverhampton West Midlands

Category: Finance / Bank / Stock

Industry: Human Resources Staffing

Job type: Temporary

Salary: £10.33 an hour

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Job content

Customer Service Advisor
Location: Pendeford Business Park
Pay Rate : £10.33ph
Pertemps are recruiting on behalf of our client, a leading UK bank who have been supporting customers, communities and businesses in the UK for over 320 years. You will be working within their commercial banking team, supporting their customers with any technical queries they may have in regards to their commercial banking platform.
Job Details:

  • 6 month temporary contract
  • Shift patterns Monday – Friday: 08:00 – 18:00
  • 35 hours a week
Responsibilities:
  • Categorise tasks coming through to the mailbox
  • Prioritise based on the nature of the task ready for the automated system
  • High volume of tasks to process on a daily basis
  • Can require telephony or composing emails to customers
  • Updating internal systems to ensure accuracy of information
  • Respond to a range of customer queries, clarifying customers understanding of the information being given

Key Skills:
  • Adaptable to change as every case is different
  • Strong customer service skills and experience
  • Strong communication both written and verbally
  • Resilience
  • A team-based approach to work, and a desire to coach and advise colleagues on best practice and new developments
Benefits:
  • Excellent training (virtual, classroom, buddy systems, shadowing)
  • Great rates of pay
  • Accrue paid holiday as you work
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Deadline: 21-06-2024

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