Clinical Service Manager

☞ Newmedica

View: 103

Update day: 07-05-2024

Location: Shrewsbury West Midlands

Category: Health / Medical Care

Industry: Health Wellness Fitness Medical Practice Hospital & Health Care

Position: Mid-Senior level

Job type: Full-time

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Job content

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
  • Our Purpose is to make a positive difference to people’s lives
  • Our Vision is to change lives through better sight and eye health
  • Our Promise is to use our expertise and compassion to help people feel special, reassured and cared for
We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships

Role Summary

The Clinical Service Manager is an essential role within the service leadership team, reporting to the Operational Director. The Clinical Service Manager is responsible for the day-to-day management and operational delivery of high-quality clinical services within their location(s).

Key Responsibilities

Clinic Management
  • As a clinical optometrist/ OPD nurse, you will balance your time between running clinics (cataract pre op / post op, Glaucoma new and GFUA and YAG laser depending on experience), managing the department and overseeing the training plans of the out patients’ team.
  • Deliver the internal audit function and support external audit as required.
  • Drive outstanding clinical performance and experience to patients.
  • Manage clinic staff to ensure optimal patient flow, implementing changes where appropriate. Update processes in line with national guidelines (eg COVID pathways)
Service Management
  • Develop and maintain effective partnerships and working relationships with internal teams, colleagues and external stakeholders (clients, commissioners, partners, suppliers etc.)
  • Take the lead in service improvement and development, implementing new service delivery initiatives
Team Management
  • Embrace Newmedica’s values and strategy and model positive behaviour for all staff members driving high levels of staff satisfaction and retention.
  • To lead on the recruitment, coaching and development of an appropriately resourced team, ensuring that all colleagues are equipped with the necessary skills and knowledge to deliver sustainable service growth in a safe and professional manner.
  • Communicate key information from Quality Management Committee (QMC), Medical Advisory Committee (MAC), Information Governance Committee (IGC), and Operations Management Group (OMG) to all clinic staff.
Skills & Personal Attributes
  • Has a professional and positive attitude
  • Is calm under pressure and can use initiative
  • Ability to apply good judgement and to know when to escalate
  • Self-motivated with an ability to motivate and mentor others
  • A passion for shared learning, development and continuous improvement
  • Excellent interpersonal and customer relationship skills with the ability to relate effectively with a diverse range of staff, patients and clients.
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Deadline: 21-06-2024

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