Band 2 Community Midwife Admin Support

Job content

Job Summary

As part of our recruitment strategy, we are looking to appoint a self-motivated, enthusiastic, dynamic Community Administrator to join our Community Midwifery Team. The successful candidate will be required to provide administrative support to the Community Midwife Matron and Team Leaders. You will operate within the Community Team and act as part of a wider inpatient administrative team.

We are a well-established friendly team; we want you to thrive and excel in your role and will provide the resources to support your professional development and well-being.

We provide high quality care to the women and families we care for. Our community team’s work across three sites that include Heartlands Hospital, Good Hope Hospital and Solihull Hospital.

Main Duties, Tasks & Skills Required

Carry out the day-to-day functions of the department, acting as a central point for general and clerical enquiries, participating as a member of the Midwifery Team.

Ensure the smooth running and efficiency of the community midwifery service and birth unit.

Action all internal and external telephone enquires supporting the Midwives by screening and diverting all calls as appropriate and giving advice and information in accordance with local policies and procedures.

To answer the telephone, taking and passing on of all messages to the appropriate people. This may mean receiving sensitive information and ensuring it is passed on to appropriate member of staff. Ensure that all midwifery enquires or requests for advice are passed onto a member of the midwifery staff.

To help and assist all students and other new staff when working on the unit relating to administrative procedures.

To conform to all Trust policies and procedures and be able to use the bleep system to contact senior midwives.

To provide cover on a reciprocal basis during all colleagues leave of absence and to carry out any other administrative duties within the nature and grade of this post as and when required.

To undertake all medical record, demographics and other clerical procedures as required as agreed with the Matron and Head of Midwifery.

To liase with other departments in arranging follow-up appointments such as scans, Glucose Tolerance Tests, as advised by the Community Midwife.

About Us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;

Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their ’whole self’ to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job Description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person specification

Qualifications

Essential

• GCSE Grade C English and Mathematics, or equivalent
  
  

Experience

Essential

• At least 2 years’ experience at administrative officer level
• Experience of dealing with the public
• Experience of I.T systems
• Knowledge of Microsoft Office Packages
• Experience of Diary/Appointment Management
  
  

Desirable

• Previous experience of NHS or public sector working
  
  

Additional Criteria

Essential

• Good level of verbal and written communication skills
• Good keyboard/computer skills
• Ability to present information to others
• Ability to problem solve
• Excellent interpersonal skills
• Ability to priorities a work on own initiative
• Ability to take and transcribe minutes
• Assertiveness skills
• Ability to work under pressure and to meet tight deadlines
• Good presentation and task management skills.
• Ability to travel across site
• Team Player
• Punctual and conscientious
• Positive attitude
  
  

Desirable

• Full UK driving licence
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.