Client Services Coordinator/Administrator

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RPS are seeking an efficient client services co-ordinator/administrator for our occupational health (OH) team, who will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set procedures and ensure all duties are in line within set KPI’s, always keeping the customer in mind always and strive to proactively address their concerns and needs.We’re RPS, our projects are all around you. We define, design, and manage projects that create shared value to a complex, urbanising and resource-scarce world. Our people are our success. We need people who share our passion on solving the problems that matter. And where you’ll be supported every step of the way. Here is where you come to build a career.What You’ll Be Doing

• Answering all incoming communications from clients, suppliers and the wider OH team
• Use and understand our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)
• Monitor client charges and produce invoices
• Attend regular client meetings via video call
• Input weekly electronic timesheets accurately (full training will be provided)
• Perform routine administrative tasks and undertake any ad-hoc duties

Who we’re looking for?

• Prior strong office based administrative experience gained in a busy environment
• Competent user of the MS office suite and able to complete Pivot and Vlookups
• Excellent organisation skills with the ability to prioritise
• Strong written and verbal communication skills
• Strong attention to detail and critical eye for accuracy with a right first-time attitude
• Great interpersonal and communication skills with a high focus on customer service and able to build and maintain relationships with key clients and service users
• Ability to work under pressure within tight deadlines with a flexible approach.
• Able to work as part of a team as well as independently

What’s in it for you?Hybrid/flexible working arrangements, 24 days annual leave plus bank holidays, company pension scheme, free onsite parking and facilities, 37.5 hours per week (Monday to Friday) and great benefits package.Here you’ll find true support and encouragement. We’re an accredited training provider and we support learning and development for everyone. A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go.We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognise the potential and contribution of everyone. You’ll be joining a diverse community and a company that puts its people first and prioritises their wellbeing.We understand the need to work flexibly, with agile offices and hybrid working offered as standard, we’re happy to talk about flexible working. This is a workplace that works for you.What happens next?If we feel you are a good match, you will be invited to attend a competency-based interview.If this opportunity suits your career journey, we’d love to hear from you. All applications will be considered.Ready to apply? Please have your CV ready and continue with your application online.#RPSOur commitment to Diversity and Inclusion Mindful that a truly inclusive organization must make appropriate use of talent on a global basis and without unnecessary barriers, we are committed to embedding diversity and inclusion principles in all People processes in order to be as diverse as the communities and clients we work with, thereby securing, developing, and retaining the best available talent for the company’s future.

Our approach to Diversity and inclusion Our people live our purpose, deliver our promise, and demonstrate our behaviours every day. Our behaviours define who we are. Developed by our people, they underpin everything that we do. They create the memorable experiences we are known for and make RPS a great place to do great work.

‘Stronger Together’ is one of our five core behaviours and it is inherent in creating an inclusive workplace:

‘We are respectful, acknowledge diversity, and recognise the potential and contribution of everyone. We bring out the best in one another, always assuming best intent. People who learn and grow thrive in our business, sharing in our success.’

Recruitment Agencies We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website if you require any further information.