Client Contract Manager

Job content

Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.

There are two things that we want to share with anyone considering joining us.

Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at Openreach, we really mean it.

Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at Openreach. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

About This Role

This job has accountability for the following across our key and emerging external CPs. This lead owns the business development and delivery as a senior point of accountability s for our CPs. The role holder drives the business development strategy, aswell as the programme deliveries that deliver the strategy and is accountable for making sure we sell enhanced add-on service portfolio options to our customers to achieve enhanced services revenue and overall Ethernet revenue targets. This role holder will shift accountabilities left from MD/Director into their own role where possible.

The role holder is accountable for the idenitification and delivery of enhanced services (VACS) across a varied number of CPs (Customers) aswell as overall Ethernet growth targets. The role-holder will drive up customer satisfaction across their customer area and own the interface into each CP for all business development and delivery . Leading a team of business development and delivery leads to work on per customer business development and delivery plans. This role is created as a key profitable revenue growth position and is key to achieving increased service revenues across service portfolio.

You’ll Have The Following Responsibilities

• The role holder must be prepared to work at senior levels across their specific customer environment and represent Openreach as an advocate.
• Responsible and accountable for FND Customer Satisfaction and dissatisfaction score across specific CPs and the shaping of per CP contract management plans
• To be responsible for organisational effectiveness and the associated financials
• To build and maintain excellent relationships with key suppliers where required and be able to articulare partner improvement plans to our customers
• To provide leadership to the overall team and well as direct reports
• To be accountable for cost to serve decisions and improvement in this (P&L)
• Responsible for product development throughleading product line and pilots with CPs through to product launch
  

You’ll Have The Following Skills & Experience

• Best in class relationship management
• Business Development and Delivery strategic planning
• Revenue growth and P&L experience (‘Sales Through Service’)
• Senior stakeholder management experience
• Expert programme delivery rigour and governance
  

Benefits

As well as offering a competitive base salary, you’ll also have a rewarding bonus scheme, access to equity schemes and an attractive pension offer.

We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community

About Openreach

Openreach Limited runs the nation’s digital network. We play a key role in British society, helping homes, schools, hospitals, broadcasters, government, businesses and more connect to the world.

We’re a wholly owned subsidiary of BT Group, and our customers are the 640+ communications providers who sell phone, broadband and Ethernet services to homes and businesses. And we’re on a mission - to make the country’s digital network services faster, better and more affordable.

Our people are experienced, resourceful and innovative, working on vital projects that help support the nation at work, in learning, on the move, at rest, at play, in emergencies and much more.

So if you’d like to be a part of an exciting organisation that’s making a real difference, why not join us today? You can read more here about working at Openreach.

How To Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes - you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in Openreach. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual on-boarding, to make sure that we maintain candidate and employee safety.

Hiring Manager : adam.mountstevens@openreach.co.uk

Job function

Commercial management

Main location

UK & Ireland-United Kingdom-South Glamorgan-Cardiff

Other Locations

UK & Ireland-United Kingdom-Lanarkshire-Glasgow, UK & Ireland-United Kingdom-West Midlands-Birmingham, UK & Ireland-United Kingdom-London-London, UK & Ireland-United Kingdom-Avon-Bristol, UK & Ireland-United Kingdom-West Yorkshire-Leeds

Schedule

Full-time

Working pattern

Standard

Salary

Competitive with great benefits

Closing date

May 6, 2022, 5:59:00 PM