Client Care Administrator

Job content

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Client Care Administrator (Veterinary Receptionist)

Location: Broadway Veterinary Surgery- Wallasey, Bebingdon, Heswall.

Salary: £23,795 per annum.

Job type:Permanent, Full-time.

Hours: 40 Hours Per week, Shifts: Rolling 4-week rota of 4 working days per week.

Shifts: Our shifts are 8am-7pm on weekdays and 8am-6pm on Saturdays.

When working a Saturday per 4-week rota, you will be given a weekday off in lieu.

An exciting opportunity has opened at Broadway Veterinary Surgery for an experienced and enthusiastic Client Care Administrator to join our expanding team in Spring 2024.

We are looking for a Full Time Client Care Administrator to join our client care team. We are a vibrant, bubbly team that strives to provide our clients and their pets with the highest standard of care.

Our Client Care team is comprised of our Practice Manager, Client Care Manager, Practice Administrator & Client Care Administrators who all work together across our three practices.

Your Role And Responsibilities

The role is client-facing, based on our reception desks an involves all aspects of client care support such as;

• Welcoming and registering new customers.
• Booking in customers and making sure they receive gold standard care
• Answering the telephone and dealing with a range of customer queries
• Managing customer expectations regarding wait time.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments
• Promoting offers and services
• Remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.
  
  

Required Skills And Experience

• Previous Customer facing experience (Essential)
• Previous roles within the veterinary industry (Desired)
• Must be able to travel to & work across all 3 sites as required on a rota basis.
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills – Microsoft (Outlook, Word and Excel).
  
  

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme
  
  

About Us

Broadway Veterinary Surgery has been looking after pets on the Wirral for over forty years. Our dedicated team offers a caring and high quality service to our patients and clients across the lovely Wirral, in North West England.

We have three practices across; Bebington (our main site), Wallasey & Heswall each providing a range of high quality primary care veterinary service.

Part of an amazing global family

Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS.

Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets.

Our Associates are fundamental to our success and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team.

Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates.

If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk