Claims Co-ordinator

Job content

Job Title: Claims Co-ordinator
Location: Peterborough
Salary: £25,000 - £26,000 per annum

Job type: Full Time, Permanent

About us:

Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets.

About the Role:

We are currently recruiting an Insurance Claims Co-ordinator to join the growing team at Westone Housing’s Peterborough office.

The role will include processing new claims, managing the progression of claims, liaising with clients on claim positions and supporting the team to ensure administration is maintained.

Key Responsibilities and Duties:

You will be the first point of contact for enquiries and be responsible for ensuring all parties are regularly updated with ongoing claims. The role will require liaising with our leak detection and drying technicians, so a basic understanding of property repairs would be ideal.

Claim Co-ordinators will be responsible for monitoring claim lifecycles to ensure clients and Policyholders are always informed and aware of each stage of the claim process. This could include but not be limited to: Arranging Leak detection and Trace and Access, booking appointments for surveyors and validators, arranging assessment of contents, organising alternative accommodation, keep in touch calls with clients, completing remote sign off surveys.

Preferred Experience:

Insurance claims handling

Cert CII qualification

BDMA Qualification

Understanding of the insurance industry

Experience of liaising with customers and clients

Experience of working on Xactaware, Symbility and other claim management toolsAbout you:

Professional telephone handling service

Excellent organisational skills

Good attention to detail

Good verbal and written communication skills

Excellent customer service skills

Excellent problem-solving abilities

Computer literacy with experience of MS Office packagesBenefits:

Company events

Company pension

Employee discount

On-site parking

Sick pay

Wellness programmesPlease click on the APPLY button to submit your CV for this role.

Candidates with the experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Claims Handler, Customer Claims Handler, Claims Advisor, Claims Assistant, Personal Assistant Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Business Administrator, Accounts Assistant, Accounts Administrator may also be considered for this role