Claims Advisor (Full & Part Time)

☞ Davies Group

View: 112

Update day: 28-04-2024

Location: Halesowen West Midlands

Category: Insurance Part-time

Industry: Insurance

Job type: Part-time

Loading ...

Job content

Claims Advisor (Full & Part Time)
Location: Halesowen
Salary:Competitive
Contract Type:Permanent

Closing Date:Friday 31 December 2021
Customer Service Advisors – Halesowen, Birmingham
(Full-time & Part-time Opportunities!)
Davies are looking to recruit Customer Service Advisors to join the NPA team in Halesowen. This is a busy role and will suit someone with a customer service or claims background.

Part-Time Weekends (Av. 17 hours): Shift Times are 8am - 4:30pm or 9am - 5:30pm.
Part-Time Evenings (Av. 32.5 hours): Shift Times are 4:30pm - 11:30pm.
Full-Time Monday-Friday (Av. 40 hours): Shift Times cover between 7:00am - 11:30pm.
We operate 365 days per year, so there may be requirement to work on weekends and Bank Holidays on a rota basis.

Main Duties & Responsibilities:
  • Respond to inbound calls from home emergency insurance customers
  • You will be extremely customer-focused and be able to think on your feet, being comfortable working to targets and KPI’s in a friendly and professional call centre environment
  • Supporting the customer through the journey of their claim from initial notification to resolution
  • You will be responsible for validating the policyholder, diagnosing the issue and deploying the most appropriate trade contractor, keeping the customer informed throughout
  • You will also take excess policy payments, arrange boiler services and negotiate with contractors

Skills & Experience:
  • Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
  • Previous contact centre experience is an asset but is not essential
  • Excellent telephone manner with strong customer service skills
  • Demonstrates strong attention to detail in all tasks
  • Self-motivated and engaged
  • Positive and self-confident approach when dealing with customers, professionally and tactfully managing the call to achieve the best outcome
  • Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
  • PC literate with excellent administrative skills
What We Offer:
Pension – contribution matched up to 5%, Life Assurance (2 x basic salary), Free Headspace membership, Eye Test Vouchers, Access to Employee Assistance Programme, Access to training and professional qualifications

About Davies
We are a global team of more than 4,000 professionals operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Davies Group endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.

Our values

As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”: to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do.
We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.
Loading ...
Loading ...

Deadline: 12-06-2024

Click to apply for free candidate

Apply

Report job
Loading ...
Loading ...

SIMILAR JOBS

Loading ...
Loading ...