Senior Claims Handler

Job content

Senior Claims Handler - Stoke

Davies are looking for a Senior Claims Handler to join our Property Claims team in Stoke. As a Senior Claims Handler, you will manage technically complex and high profile claims, and will provide support and assistance to all team members in relation to any technical queries and development needs along with supporting the team leader in overall delivery of team objectives.

Duties & Responsibilities:
Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner
Review data including policy wording to set up new claims, appoint contractors and to update claims on internal systems And make appropriate decisions on validation or repudiation
Manage personal allocation of claims, post and diary work in a timely and efficient manner
Handle claims in line with client specifications and the appropriate service standards while providing a high level of customer care
Issue payments to policy holders and suppliers for settlement within an agreed delegated authority
Compile information to review complex claims and complaints cases
Perform on-going reviews of Work In Progress (WIP) in view of reducing lifecycle of claims and reducing overall caseload
To act as a role model to all other team members and colleagues following and advocating the Davies business values
Assist Team Leader as and when required and to deputise in their absence to support people development, work allocation and team performance
To support and coach new employees on technical, process and soft skills
To support the team with ad hoc queries and ensure all technical referrals (including repudiations and recovery abandonments) presented are answered via coaching and mentoring the individuals.
Actively adhere to and promote the principles of treating customers fairly (TCF) and operate within Financial Conduct Authority (FCA) guidelines
Proactively identify new ways of working to enhance process, procedure and customer experience
The above is not an exhaustive list and may change with the overall business objectives of the Company

Skills & Experience:
Good level of experience in Property claims handling
Working toward CILA Qualification would be preferred but not essential
Good level of IT skills including a good understanding of Word and Excel
Excellent telephone manner
Excellent written and verbal communication
Ability to work to deadlines whilst prioritising work load
Must be able to multi-task in a fast-paced environment

What We Offer:
We promote agile/ remote working where possible
Free local parking
Pension – matched contribution of 5%
Life Assurance (2 x basic salary)
Free Headspace membership
Eye test/ glasses vouchers
Cycle To Work Scheme
Access to paid for qualifications including CILA and CII
Internal progression opportunities

Interested?

Please click apply to submit your application!