Change Analyst

Job content

Location: Bristol (on-site 4 days per week)

Working hours: Full-time

Salary: Competitive + Vodafone Benefits

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Security team and experience bringing intelligent technology and advanced threat expertise to organisations that form the UK’s Critical National Infrastructure, this specialist team helps to simplify their day-to-day cyber security operations, enabling their own people to focus on their bigger strategic priorities.

What You’ll Do

As a member of the VBSE Change Management team you will work within an ITIL based Change Management framework, in which standardised methods and procedures are used for efficient and prompt handling of all Service changes, impacting VBSE customers and minimise the impact of change related incidents and consequently improve the day-to-day operations of the Vodafone UK business & services.

• To own, execute and drive the Change Management processes, providing strong time management skills, coupled with good organisation and planning skills, to enable effective co-ordination and communication
• Ensure all changes are assessed correctly for risk, impact, planned in line with defined requirements, and approved by appropriate defined personnel.
• Contribute to operational stability through the appropriate management of changes.
• Identify, escalate and manage risks and issues to ensure changes are deployed smoothly within the live environment.
• Develop and manage relationships and interfaces with relevant stakeholders across Vodafone Secure Services teams, projects team and suppliers as necessary.
  
  

Who You Are

• An advocate of the Change Management process to all stakeholders
• Build and maintain open relationships with VBSE Leadership community, the team’s stakeholders, suppliers and peers
• An escalation point for senior management within Vodafone UK’s organisations for issues relating to the dedicated MOC, ensuring senior managers are provided with any required technical or specialist information to support their decision-making
• Promotes customer awareness and point of view across VBSE
• Excellent attention to detail with good verbal and writing skills
  
  

Security Clearance: This position requires the eligibility and ability to obtain and hold UK Developed Vetting (DV) clearance.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your past experience doesn’t align exactly with every part of the job description, we would encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

What We Offer

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.