Change Adoption Manager

Job content

At M&G our vision is: to become the best loved and most successful savings and investment businessand we’re looking for people who are excited about joining us on our journey. We’re digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers. To help us achieve our vision we’re looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain exceptional people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service and welcome those who have taken career breaks. We will consider flexible working arrangements or home working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

What You Can Expect From Us

We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

• Challenge Your Limits by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
• Support Your Aspirations with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
• Value Your Input whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
• Balance Your Life through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best
  

How Do We Support Our Employees

All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualified professionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.

The Role

Reporting to the Change Portfolio Lead, the Change Adoption Manager will be deployed in one or more significant projects/ programmes to play a major role in ensuring the business change is successfully delivered, transitioned, embedded, measured and improved within the target operating model in a business area.

This colleague will identify change impacts, set-up strategies, frameworks and standards for change adoption. They will guide the project team and business partners to ensure the transition and implementation of solutions (both business and technology) achieves operational success and drives business ownership and adoption by end-users in a sustainable way. Activities include developing, delivering and tracking of change management activities aligned to the change impact identified, including communications, training, stakeholder engagement, change impact assessment, business readiness assessment, resistance management, change reinforcement and post implementation benefits realisation.

Key Responsibilities

• During the project/programme, create business change enablement and adoption strategies, with an approach to cover agreed change management deliverables.
• Define and execute plans to support transition and business adoption activities, with a particular focus on articulating what will change, including impacts to the business.
• Conduct impact analysis to help develop and execute the change management strategy and plan, working with project teams and business partners (stakeholders) to achieve operational success and drive adoption by colleagues.
• Define and measure success metrics and monitor change progress pre, during and post implementation.
• Understand team culture to identify and manage any resistance pre and post implementation.
• Develop, deliver and manage communication plan and materials including drop-in clinics, demos, newsletters, Q&As, and leveraging Corporate Communications for large-scale programmes.
• Support the business in developing change management capabilities including stakeholder training on change engagement, business adoption, how to manage resistance and how to reinforce communication messages.
• Develop or enhance existing frameworks, standards, tools and templates for business readiness, adoption and benefits realisation aspects when delivering change into the business.
• Conduct ongoing and effective change impact assessments, business readiness assessments and stakeholder analysis as part of the change adoption plan.
• Ensure business readiness and adoption risks and issues are proactively managed across all stakeholders.
• Design and mobilise a continuous improvement framework for deliverables which will sustain over the long term.
• Monitor that the change is successfully embedded and that ownership is vested in the business during the go-live/transition period and post live stabilisation period, including managing any longer-term deliverables.
• Collaborate with business owners over any process improvements to operating model or solutions delivered during agreed period of stabilisation.
• Partner with project teams to provide best practice on the successful execution of the end-to-end change management strategies, where not embedded in a specific project.
• Document lessons learnt to identify and implement improvements to the change management strategy and methodology used within Investment Change.
  

Skills And Competencies

Key Skills, Competencies & Experience:

• Highly organised, energetic and creative.
• Ability to handle ambiguity and be flexible in approach.
• Ability to influence and innovate to maximise change adoption and ensure a positive end-user experience for changes impacting people, process and technology.
• Ability to identify benefits and support their realisation.
• Strong analytical and problem-solving skills.
• Ability to engage both business and technology stakeholders, to C-suite and executive level.
• Ability to engage with multiple functional areas to support deliverables.
• Excellent written and verbal communication skills with outstanding attention to detail.
• Ability to independently create clear and compelling communication materials.
• Strong facilitation skills, together with empathy to elicit information from key stakeholders internally and externally.
• Excellent organisational and prioritisation skills with a keen attention to detail and ability to manage complex multiple deliverables.
• Strong understanding of project management methodology.
• Strong knowledge of change management techniques, models and theories
• Strong conflict resolution skills and ability to navigate obstacles within change deliveries.
• Strong risk mindset to support the project manager in risk identification and mitigation proposals.
• Passionate about developing a work environment that embraces and values diversity.
  

Experience

• Experience applying change management/business adoption management principles, methodologies and tools for implementing change programmes.
• Experience developing readiness programmes, training or stakeholder engagement.
• Experience in developing and delivering communication to successfully embed change.
  

Bottom of Form

We live by four behaviours at M&G and we ask all our employees to:

• Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
• Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
• Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
• Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things