CCTV Senior Operator

Job content

Location: London Borough of Hounslow, TW8 0RWSalary: £25,900.86An exciting opportunity has arisen as we’re looking to recruit for a Senior CCTV Operator to join our fun and vibrant team on a full-time basis, working 42.5 hours per week on a 5 on, 2 off shifts from Monday-Sunday 24/7 shift patterns.Serco’s West London Alliance contract provide parking and traffic enforcement across London and work together and form partnerships to develop, drive and deliver improvements for everyone that lives, works, learns, visits, and invests in West London.As a Senior CCTV Operator, you will be working in a varied position. You will be working on tasks such as collating CCTV video evidence for various purposes, reviewing and assessing footage of recorded parking, bus lane and moving traffic contraventions and carry out the inputting and processing of data and images on the council’s Penalty Charge Notice (PCN) processing system, as well as acting as Team Leader to motivate staff and ensure KPIs are met.On a day to day basis, you will be line managing the CCTV Operators to ensure the efficient working of the control room. You will ensure that all work is undertaken in compliance with the operating procedures, current legislation and the codes of practice. Including performance reviews and meetings, task and time management, training and recruitment.You will be responsible for the administration of all staffing matters for the control room, Including the management of the monthly shift rota and team meetings.We offer you the opportunity to go home each day with a sense of community spirit, pride in your work, belonging within a supportive and diverse team and the knowledge that your work is making a difference in helping to promote a safe environment in West London.About YouAs the successful candidate you must be able to evidence proven and demonstrable experience of working within the parking sector, as well as hold a Security Industry Authority (SIA) CCTV licence and CCTV BTEC Level 2 or equivalent in traffic enforcement.We are looking to hear from people who are passionate, enthusiastic and are committed to getting to going the extra mile when required. This is an interesting and exciting role as you will be given a lot of autonomy to make your own decisions and try to reduce parking contraventions to a minimum.Full driving license and access to a vehicle or the ability to travel to and from work during unsociable hours when public transport may not be accessible is essential.Any prospective candidates must be self-starters, able to work flexible hours on a 24 hour per day, 365 days per year shift pattern including weekend and bank holidays as required and are always able to maintain confidentiality.Why SercoMeaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.What We Offer

• Up to 6% contributory pension scheme
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
• Interesting, varied and enjoyable work
• A company that recognises your contribution

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.