CCTV Control Room Operator

WOULD YOU LIKE TO INVESTIGATE ORGANISED CRIME??

TSS have a fantastic new career opportunity available within their Special Operations Centre ( SOC ) supporting one of the country’s biggest retailers, Morrisons in Corby.

If you are in the security industry or are looking for a career change, then this is a fantastic opportunity for you to develop further.

TSS is a perfect fit for starting or progressing your security career!

4 on 4 off pattern, Shifts will be 6:00 - 18:00, Weekend availability required

The hourly pay rate for this position is £11.75.

TSS (Total Security Services) Ltd is committed to equal opportunities and is proud to be a Disability Confident Committed Employer. We also offer an Employee Assistance Programme to all employees to support good mental health and wellbeing.

• Must hold a SIA Licence.

Benefits:

TSS is an ‘employer of choice’. We go above and beyond to ensure our employees wellbeing by offering

• Employee discount scheme
• Referral scheme
• Employee assistance portal including mental health, legal and financial advice
• Progression, Training and Development opportunities
• Life assurance
• Company pension
• Employee assistance portal including mental health, legal and financial advice

Job description

Purpose of Role: Working within a dedicated team the role holder will support with all Control Room activities. You will be responsible for access and egress to our clients manufacturing and logistic sites across the country, and support our client with any operational requests.

You will also be the first port of call for CCTV Investigations into retail crime! You will be an essential part of a growing team.

Key Tasks and Responsibilities:

• To monitor and administer all aspects of the Control Centre technology systems including Access Control, CCTV, Alarm Monitoring and many more
• Ensure all policies and procedures are followed in relation to duty requirements.
• Conducting CCTV reviews to identify organised crime within our clients stores
• To assist with access/egress to our clients manufacturing and logistic sites across the country
• Update and collate Serious incident information and provide accurate reports to your line manager.
• To provide initial call handling for all incoming calls
• Ensure incidents are logged, escalated, and dealt with in a timely manner.
• Ensure compliance with TSS’s & Clients information security procedures.
• Ensuring systems and software processes are inputted in accordance with GDPR.
• Undertake any other reasonable duties as required to meet the needs of the business.

General:

• Show a level of flexibility and be able to adapt to new requests outside of the core role on request.
• Ensure all requests are responded to in a timely manner.
Any other reasonable duties as required by your Line Manager.

External relationships:

• Maintain appropriate working relationships to assist in the achievement of the primary purpose of the role with a variety of external stakeholders. This may include (but is not limited to) – Police Authorities, Business Improvement Districts, Business Crime Reduction Partnerships.

Essential:

• Valid Frontline SIA licence
• Five-year traceable work history
• Excellent verbal and written communication skills
• Ability to make decisions, take responsibility and respond to a changing workload.
• Ability to remain calm under pressure.
• Customer Service / People Skills
• Strong problem-solving skills
• Excellent organisational skills
• Ability to work on own initiative
• Ability to work within a team environment

Desirable:

• Public Space Surveillance SIA License – Or desire to work towards
• Working knowledge of Police and Criminal Evidence act 1984
• Understanding of the Criminal Justice System
• Control Room experience
• Full driving licence

How to Apply:

If this sounds like the perfect job for you, then please click ‘Apply Now’;. Once you have completed an application, one of our dedicated recruiter team will be in contact with you to discuss this opportunity further.