Care Logistics Coordinator

Summary

Be Caring, the UK’s largest employee-owned social care provider, is shaping the future of social care. This a fantastic opportunity for a highly motivated, driven, and talented individual to join our growing employee-owned organisation and to make a real impact on the quality of care and support that we deliver to our customers and our local communities.

Role: Coordinator (Care Logistics)
Salary: £21,500
Hours: Full-time (37.5hrs per week)
Working 5 days Monday to Friday with a 1 in 2 weekend rota requirement
On Call duties (additional pay)
Contract: Permanent
Based: Liverpool (L7 9PF)

You will work collaboratively with our Service Manager, Co-ordinators, Care Assessors, Community Coaches and Care Workers - part of an integral team, ensuring our customers receive the highest standards of care – helping us achieve our ambition of becoming a CQC Outstanding home care provider.

Closing Date: Thursday 22nd July
Interview Date: To be confirmed

Additions

Mileage paid at 40p per mile

Eligibility Required

Driving Licence with access to own vehicle. Enhanced DBS check will be carried out and paid for by Be Caring Limited

Experience Required

Care knowledge or experience is not required - we are looking for an exceptional and credible candidate with demonstrable experience in:
1. Effective logistics and co-ordination that maximises efficiency and creates capacity.
2. Robust planning and prioritisation skills – managing time, identifying, and responding immediately and quickly to risk.
3. Balancing the needs of the business against the requests of colleague and customers through excellent communication and negotiation – with a clear focus on being responsive.
4. Prioritising person-centred care and customer satisfaction when planning, agreeing, and negotiating change to care calls, rotas and runs.

The Role

Behaviours and Values
1. Promote and support a culture of person-centred care when responding to and communicating with colleagues and stakeholders.
2. Value the contribution of others, supporting a culture where people are encouraged to ask questions, use the information and data to inform decision-making, think creatively, and improve ways of working.
3. Promote the safety of colleagues and customers in everything you do, identifying risks, communicating clearly and effectively – ensuring any required action is proactive and responsive.

Logistics and Coordination of Care
1. Plan and coordinate - review new care service requirements against existing service capacity, matching and placing the care service on system.
2. Plan and coordinate – create consistent runs and rotas, negotiating changes in advance with Care colleagues, customers, and others as appropriate.
3. Plan and coordinate – ensure care calls are covered in advance with contingencies available for planned and unplanned absences.
4. Respond – ensuring urgent and immediate care calls are covered utilising available workforce capacity.
5. Respond – to changes in care needs and care plans, ensuring changes are reflected in care delivery (on rotas) - and important information is updated and accessible on the care system.
6. Review - Consistent and regular review of runs and rotas, ensuring they are efficient (with minimal travelling time between calls), timely (with time critical calls factored into place), co-ordinated (on 2-week rolling rota) and planned (call times match what has been commissioned).
7. Review - understand current capacity, identify emerging and future pressures on capacity – liaising with the Service Manager and Recruitment Officer to effectively plan recruitment for current delivery, replacement of colleague turnover and for future growth.
8. Build – plan for growth and capacity, reviewing existing runs and building new runs ensuring we can meet local needs and service requirements.
9. Report - locally and organisationally on progress against priorities, projects and quality metrics and standards.

Induction and Training
1. Establish and agree work availability while on induction, recording this on the system and ensuring availability and ability to travel and work in geographical locations are matched with runs and customers.
2. Schedule and plan shadowing rotas and other training and observations for new starters – matching new starters with confident and skilled colleagues and making introductions to their working runs.
3. Schedule and plan mandatory and refresher training for care colleagues, providing cover for their care calls or negotiating additional time for training compliance.

Care Quality and Customer Satisfaction
1. Establish and maintain professional relationships – communicating clearly and in a timely manner.
2. Ensure care services and care calls reflect the needs, wishes and preferences of service users, while meeting care needs as stipulated and commissioned by the Social Work team
3. Communicate effectively, articulating the requirements of the care service with Care Assessors and Care Workers and others in the team as required to ensure high customer satisfaction from the start of a new care service.
4. Communicate with Social Workers, customers, and family members in a timely manner to confirm the start of the service and ensure Care Workers are in place to begin and continue to the care.
5. Respond to requests and changes in care service requirements, ensuring timely and effective communication with customers, families, Social Workers, and colleagues as appropriate.
6. Review – support the Operations Manager and wider team to review calls against commissioned service requirements – using ECM (call data) to identify where reviews are needed – supporting the service to request permanent changes to care services that will result in better care and outcomes.
7. Respond quickly to concerns and issues - intervening early, resolving issues before they escalate and identifying the root-cause – and brining in other colleagues to agree changes as appropriate.
8. Provide timely and accurate information for the investigation of accidents, incidents, concerns and complaints.
9. Liaise with Social Workers, families and other health and social care professionals in relation to individual care packages, concerns and complaints.

Miscellaneous
1. Be an active member of the team for Manchester, attending meetings, training, networks as required for business and professional development.
2. Maintain accurate and timely records on the system, for example, colleague availability, care service information, contact logs and others - ensure compliance with GDPR.
3. Understand and adhere to Be Caring policies, procedures, and philosophy of care – living our values.
4. Always act in a manner which represents and promotes the confidentiality of our customers, colleagues, and any other parties.
5. Work flexibly as required by the needs of the service.
6. Treat all staff equally, fairly, and respectfully in all aspects of the role.
7. Carry out any other reasonable duties as dictated by the needs of the Service or as identified by the Board of Directors.
8. When On-Call, provide telephone support and assistance to Care colleagues and service users.

Support

We are committed to the personal and professional career development of all colleagues. We have career development pathways and actively encourage progression within the organisation. We offer supported learning and access to accredited qualifications through apprenticeship programmes. If successful, you will be supported to have tools and resources needed to do fulfil your role and ‘Be the Best you can be’.