Business Support Administrator

☞ BW Legal

View: 101

Update day: 01-06-2024

Location: Leeds Yorkshire and the Humber

Category: Legal / Contracts

Industry: Legal

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Job content

Do you want to develop your career within a fast-paced customer service administration team?

Are you highly organised and have excellent written communication skills?

Do you want to work 30 hours a week for a full time salary?

As a Business Support Administrator, you will work within our Operations Department to engage with customers via email and letter, responding to their queries and overcoming objections. You will have a flair for customer service, demonstrating the ability to display empathy to a customers situation and work with them to reach a positive outcome.

Your main duties will involve:

  • Providing excellent customer service
  • Responding to correspondence and emails received from customers, third parties and internal teams
  • Ensuring the enquiries are resolved at the first point of contact by adhering with BW Legals Treating Customers Fairly approach
  • Mitigating complaints and ensuring queries are resolved
  • Entering data into the case management system
  • Adhering to relevant regulation and guidance

The successful candidate will have the following qualifications and experience:

  • Experience using Microsoft Office packages, including Excel, Word and Outlook
  • Minimum 6 months current or previous experience in a high volume office environment
  • Understanding of regulatory bodies such as the FCA, Financial Ombudsman and OFCOM, as well as the debt recovery process
  • Knowledge and understanding of how to deal with vulnerable customers
  • The ability to record information accurately while working under pressure
  • Ability to work in team and cooperate with others to gain results
  • Excellent written communication skills, including spelling, punctuation and grammar
  • Excellent organisation, time management and decision making skills
  • The ability to follow instructions and apply new information quickly

Your working week will be 30 hours over 5 days on a weekly set shift pattern, Monday to Friday, between the hours of 8am and 5pm.

Rewarding your commitment and success

Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:

Lifestyle Rewards

30 hour working week (for a full time salary!)
Free city centre parking
22 days Annual Leave + Bank Holidays
Additional Paid Leave for Birthday, Christmas Eve and New Year’s Eve
Flexible Holidays take hourly
Holiday Exchange - buy / sell holiday
Extra holiday for length of service 1 extra day after 3, 4 & 5 years
Length of Service Awards
Colleague Recognition Awards
Enhanced Maternity / Paternity / Adoption Pay

Financial Rewards

Death in Service Benefit 4 times annual salary
My Staff Shop a wide range of discounts and savings at UK retailers
Travel Support free parking, bus / train discounts, cycling facilities
Neybar Financial Loans
Third Party Bespoke Financial Advice
Contributory Pension Scheme
Subsidised Canteen

Personal Growth

Learning & Development Allowance paid time to learn in work
Love to Learn Subsidy up to £150 annually for training of your choice
Professional Qualifications financial & study support

Health Rewards

Health Cash Back Plan generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs
GP Anytime access to 24/7 prescribing GP for you and your family
Employee Assistance Programme 24/7 help line, including up to 8 free counselling sessions
My Wellness Portal
Thrive My Wellness App

Engagement Rewards

BW Team Events bowling, race nights etc.
Regular monthly events cooking classes, quizzes, kids activities
Monthly charity fundraising including raffles, auctions and more
Key Event Parties Christmas and Summer Events

At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exiting culture. Come join us and share in our success!
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Deadline: 16-07-2024

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