Business Banking Outreach Manager | S2 | Corporate and Commercial Banking

☞ Santander

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Update day: 01-06-2024

Location: Milton Keynes South East

Category: Finance / Bank / Stock

Industry: Banking Lending

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Business Banking Outreach Manager | S2 | Corporate and Commercial Banking Milton Keynes, United Kingdom

WHAT YOU WILL BE DOING

Join our community.

At Santander we’re driven by our purpose - to help people and businesses prosper. We help our customers at the moments that matter most and champion businesses to help them to grow sustainably. That’s why we’re building a community to be a digi tal bank with a h uman touch and deliver an outs tanding customer experience living our values of Simple, Personal and Fair.

Support becoming the SME bank of choice by deepening customer relationships through positive engagement and delivery of excellent customer service by meeting the needs of each customer Originate new customer relationships and contribute towards the bank’s objectives of increasing primacy & customer loyalty

The difference you will make.

  • Identifying customers’ business needs and present a range of solutions that the Bank can provide. This will be achieved by following a referral model with the view to growing customer loyalty and deepening relationships in key locations that do not have a business banking manager coverage.

  • Deepening customer relationships through positive engagement and delivery of excellent customer service.

  • Growing customer loyalty in in key locations that do not have a Business Banking Manager allocated

  • Having complete training with our product partner Elavon to understand the world of accepting payments and how Elavon can support.

  • Proactive Customer outreach through ‘My Customer Contact’ will be linked to personalised customer data including sector and customer activity. You will be required to explore how a business takes payments and should a need be identified with the customers consent you will complete a detailed referral to Elavon

  • Having an advocate of Elavon and work alongside the Director Merchant Acquiring to raise the profile of both Business Banking and Elavon across the branch network

  • Rais ing the profile of the Santander and Elavon brand

What you will bring.

  • Good written and oral language skills to articulate technical issues associated to work area Knowledge of a range of standard computer software, plus Santander systems, company-wide procedures, policies, and guidelines

  • Demonstrating to our customers that we care and take the time to understand their individual needs by doing more than what would be expected of a bank

What our people say.

“We have a fantastic opportunity to harness the power of payments across our Business Banking customer base and we are looking for stand out individuals to join our team on this exciting project”

Oliver Franks, Head of Card Growth

What else you need to know.

Given the recent impact of the Coronavirus outbreak we will be conducting all interviews via telephone or video-conference where possible.

This role is currently office based/Home based until corona virus restrictions are lifted and we offer flexible working.

This is a 12 -month fixed term contract position

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander and we will provide you with knowledge to help you manage risks in your role.

#ThePlaceToBeYourself– E veryday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we’re embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page here .


How we’ll reward you.

As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

  • Receive a £500 annual cash allowance to spend on our great range of benefits.

  • Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

  • 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year

  • Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

  • Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary l ife assurance and c ritical illness cover

  • 24/7 access to an online employee discount platform

  • Share in Santander’s success by investing in our Sharesave and Partnership shares plans

  • Support your favourite causes through charitable giving and our community partnerships

For more information about our wide range of benefit s and family friend policies visit our website .

What to do next:

If this sounds like a role you’re interested in, then please apply.

WHAT WE ARE LOOKING FOR

EXPERIENCE

EDUCATION

COMPETENCIES

Problem Solving (Extensive Experience), Product Development Strategy (Working Knowledge)
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Deadline: 16-07-2024

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