Business Admin and Customer Service Apprentice (Customer Only)

Job content

Customer Service and Business Administration Apprentice (Customer Only)Location: Wellington Street, Leeds15 months Apprenticeship (with career progression opportunities available), Full Time (37.5 hpw)Pay from £6.83 to £9.50 per hour depending on your age (plus you’ll achieve an accredited professional qualification - which we pay for and give you time to study towards – how awesome!)Shaping our future with Brilliant Apprentices! That’s when it hits home.At Home Group, we’re building for the future. We’re building homes, independence and aspirations supported by our brilliant apprentices who are our next leaders, achievers and future industry thinkers.So, what’s so great about our apprenticeships? Well, your wage will be higher than the national apprenticeship minimum wage, so start planning what to spend that extra cash on!You’ll be employed for a 15-month period to get stacks of experience and launch your career and if you work hard and do well there’s a great chance that you’ll go on to enjoy a permanent role within Home Group. The good news is that the majority of our apprentices do stay with us. So, this really could be the start of a brilliant and rewarding career!Some of our apprentices say, "Working at Home Group enables me to earn while I learn and without university debt” and "I would happily tell anyone thinking of becoming an apprentice that it provides a worthwhile qualification and experience that could lead to a very good career".About The RoleYou’ll join our fabulous team of experienced administrators, who have worked for Home Group for a number of years. We’re passionate about providing brilliant customer service and will support you all the way.So, what do we do I hear you ask? Well, we make sure that purchase orders (goods or services that we buy) are raised efficiently. This ensures that the goods or services are delivered to our customers and the suppliers receive prompt payment. As a team, we also pay bills such as utilities, service charges and council tax.You’ll be working alongside Ali, who is our brilliant Business Support Team Manager. Ali has worked for Homegroup for 12 years and really does put the team first; wellbeing and celebrating birthdays and special occasions is always something she recognises.The Leeds Office is one of our busier offices and you will be play a big part in helping the team and colleagues within the office. From supporting with the post, meeting and greeting our visitors and ensuring the office is warm and welcoming place to be. Your role will be fast paced but we’ll support you every step of the way.Like most jobs it can be a challenging at times, but it’s ever so rewarding to work in our fun, vibrant and supportive team. We’re sure your valuable skills and experience will ensure we continue to deliver a high-quality service to the business.Your academic learning will be delivered by one of our specialist apprenticeship providers and you will receive support from an experienced tutor as well as from within your own team. You’ll be given time to attend all learning sessions and to complete your studies whilst having access to the learning materials and practical experience that will make a success of your apprenticeship.Be yourself at HomeHome Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too! We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disability) which support colleagues from different backgrounds to be their true selves. We recognise and celebrate our differences, together we make Home Group a great place to work!Who We’re Looking ForWe’re looking for someone who is keen to learn and develop within a role that is very customer focused but also has admins tasks that require attention not detail and good organization skills. We’d also like you to have good IT skills but hey, this is an apprenticeship, so we’ll teach you all you need to know.You’re going to really impress us if you’re proactive, motivated and a real self-starter.Our TeamYou’ll work alongside our marvellous team who are dedicated to providing brilliant customer service. Our manager is Nichole who is currently on secondment having worked extensively as an administrator for the organisation for the past 7 years.There are 7 of us in the team. Jo our social butterfly has been with Home Group for a golden 25 years and enjoys spending time with family and great work colleagues. Terri joined Home Group in 2015 as an apprentice and upon completion of her NVQ was successful in securing a permanent position as an administrator. Terri loves to spend time with her family.Jess joined the team in early 2019 and enjoys watching sports and spending time with friends and family. Karen joined the team in late 2019 as an apprentice and upon completion of her NVQ was also successful in securing a permanent position as an administrator, in her spare time Karen enjoys socialising with friends and taking care of her granddaughter.Charley joined the team early 2021 and enjoys spending time with her dogs and attending gigs. Jemma joined the team mid-2021 and also enjoys attending gigs. Nigel is our newest addition having joined team late 2021 and brings his excellent excel skills to the team. The team are an energised and pleasant bunch who pride themselves on supporting each other, they function as a little work family!What’s on offer?Our apprenticeship programme is a combination of a nationally accredited professional qualification, a competitive salary as well as a fantastic range of benefits. It will make a real difference to your life inside and outside of work.You’ll also be offered coaching, enjoy a range of benefits which include high street discounts, tech schemes and health benefits such as gym discounts, and you’ll get a NUS Student Discount Card for even more savings. Find out more in our Apprenticeship candidate pack.Our apprentices say, ‘So pleased I will be getting a NUS (student discount) card from my employer – another reason to say that Home Group is a great place to work.’To top this off, we also have a full recognition scheme including an annual Apprentice Award Ceremony – will you be our next future Star?The job for you?Great, all you need to do now is upload a covering letter and your CV. Please do include the covering letter as we really want to know more about what you will bring to the role, your experience and for you to tell us how you live our values every day. To help, we’ve created a template for both which you can download in the job section of our website and if you are viewing the vacancy on our current job page by clicking here.More About This ApprenticeshipIf you’re not reading this job advert on our careers’ pages, press the APPLY NOW button to access lots of useful stuff! You can download the Customer Service Apprentice Job Description and find out more about Home Group. We’ve also got this brilliant Apprentice video that shows you what it’s like to work here, and we know you’ll want to find out more about our award winning benefits and rewards!To applyDon’t delay applying for this brilliant job, as we may close it early if we get lots of applications! Just upload your CV and if you have one, your covering letter (this will help us learn more about you!). If you need them, we’ve also got some great templates to help you.Do let us know if you’d like us to make any adjustments to support you in your application!Work LocationsLeeds (Wellington Street)