BRFM Engagement Leader

Job content

Want to do the best work of your life? Make your mark at Europe’s leading entertainment brand. Our people make Sky a truly exciting and inclusive place to work – a place where you can be yourself and let your skills shine.

As an Engagement Lead in the BRFM team, your role will be to work closely with our stakeholders from Trading, Commercial, Operational & Finance teams. You will ensure our plans are built to support delivery against business targets for our stakeholders.

You will own the Sapphire plan, ensuring all inputs and outputs are accurate and up to date, with regular reviews completed to ensure we always remain aligned to changing business priorities and these are cascaded to the team. You will set expectations with stakeholder groups where resource constraints exist and highlighting opportunities to do things differently to maximise results. You will be responsible for ensuring all team outputs tell a consistent, clear and compelling story and are of the highest standard.

Championing best practice, you’ll develop strong relationships with the Live Ops & wider Planning teams, seeking opportunities to improve our processes & outputs

What you’ll do:

• Creating and owning effective relationships with your stakeholder areas on behalf of Live Operations earning their trust and a voice at the table.
• Actively seeking to understanding the objectives, focus, change and improvement activity happening in your stakeholder areas, alongside providing support where relevant in the delivery of these.
• Effectively sharing the stakeholder objectives, focus change and improvement activity with the wider team, highlighting opportunities to support those.
• Ensuring that the team outputs tell compelling stories based on accurate, relevant and consistent data.
• Seeking, creating and delivery opportunities within the business, through your team and personally to support excellent performance by improving processes, maximising resource efficiencies.
  
  

What you’ll bring:

• Excellent communication skills to director level.
• Strong organisational and interpersonal skills.
• Strong problem-solving skills coupled with the ability to think quickly and critically.
• Creative and innovative thinking to identify solutions to improve processes and benefits for the customer, our people and the business.
• The ability to work to tight deadlines in a fast-paced environment.
• A strong desire to support, develop and work with those who want to learn.
• A self-starter with a strong focus on delivery and leading change.
• Customer orientated approach.
  
  

Team Overview:

Live Operations within Colleague and Customer Planning play a critical role in making this happen and the work we do has a fundamental impact on the environment our customers and advisors interact in.

We have an exciting opportunity for an Engagement Lead reporting to the Faults & Resilience Planning Manager in our Live Operations team. You’ll be part of a highly motivated team who are committed to our internal and external customers, skilled in understanding the intricacies of the multiple functions that sit within the department. We engage with a wide range of stakeholders and partners to ensure we deliver support plans that balance both customer and business requirements for all three functions (Faults, Retail Support and Sapphire workstacks)

To be successful in this role you’ll ideally be experienced in building positive relationships with business areas/stakeholders, with the ability to manage and deliver multiple project requests against tight deadlines at any given time. In addition, an ability to work across multiple workstreams, possess fantastic engagement and communication skills, alongside the ability to produce clear, concise, and engaging outputs is essential. In return, you’ll receive all the exposure, support and experience you need to progress your career with Sky.

Above all - you will be passionate about exceeding customer expectations and making a personal difference at Sky

The Rewards:

There’s a reason people can’t stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
  
  

Where you’ll work:

Dunfermline

Inclusion:

Recognised as an ‘Inclusive Top 50 Employer’ and a ‘Times Top 50 Employer for Women’, we’re working hard to ensure we’re a truly inclusive place to work. This means we don’t just look at your CV. We’re more focused on who you are and the potential you’ll bring to Sky. We also know that everyone has a life outside work, so we’re happy to discuss flexible working!

And we’ll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

If your application is successful, your appointment will be subject to receiving a positive outcome from your criminal record check.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.