Branch Supervisor

☞ Hertz

View: 107

Update day: 30-04-2024

Location: Christchurch South West

Category: Finance / Bank / Stock Sales

Industry: Travel Arrangements

Position: Mid-Senior level

Job type: Full-time

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Job content

Job DescriptionThe role: Taking the wheel at HertzCUSTOMER SERVICE
  • Provides world class customer service, creating a friendly, welcoming customer experience through personalized service. Is hands-on at the counter to support and manage customer queries.
SELLING
  • Outstanding selling skills that meet the needs of our customers, whilst identifying and maximizing opportunities to increase revenue to meet the daily, weekly, monthly, and annual targets. Understand local market and actively deliver on sales opportunities.
CONTROL & AUDIT
  • Adhering to company SOP’s for all rent and return provisions, to ensure the location is fully compliant, including control of customer data under GDPR. Ensures rentable standard is met and any additional damage documented on return. Ensures each location is compliant with health & safety, financial audit and compliance training.
FINANCIAL ACUMEN
  • Understands and contributes to the location P&L, in line with team management, to maximize profitability.
TEAM MANAGEMENT
  • Daily management of the team, through one-to-ones, feedback and support. Publicly celebrates exceptional performance to create and nurture a performance culture.
FLEET & RESOURCE PLANNING
  • Actively plans fleet volumes and labor resources in-line with demand. Trains team members and works closely with other departments within the organization to develop the location.
PROBLEM SOLVING
  • Ability to resolve a wide variety of issues escalated from the team, by leveraging Hertz’s proven customer service tools and methods.
Your benefits: Fueling your journey
  • Quarterly bonus scheme
  • 33 days holidays (this includes Bank Holidays)
  • Pension scheme - we contribute up to 8% of your salary so you save more
  • Dental cover, travel insurance, Air Lounge pass and more
  • Income protection as part of our enhanced pension scheme
  • Life insurance cover that enables your loved ones to receive a tax-free lump sum should the worst happen
  • Career development opportunities across Hertz UK and Europe
  • Further education support so you can obtain a degree or Masters in many courses
  • Staff discount at locations across Europe
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Deadline: 14-06-2024

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