Booking Guest Service Executive

Job content

The Elvetham Hotel:

The Elvetham Hotel is an elegant country house hotel in Hampshire, rich in history and set in 35 acres of beautiful gardens.

The hotel is one of the most historic sites in Hampshire entwined in the British Royal Family. The site can be traced back to as early as the 800’s AD.

Today the Estate consists of 91 bedrooms shared between the Main House and The Stables, as well as four unique and flexible function rooms.

Bookings Guest Service Executive :

The main scope of this role is too provide an industry-leading rooms booking experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty.

What’s in it for me?

F&B discounts and £45 rooms at all Axiom Hospitality Hotels (yes, this includes our 4- and 5-star hotels in London!).

Discounts across retail, restaurants, events and more, through our Perk Box benefits portal.

Access to our Employee Assistance Line to support your Mental Health and Wellbeing.

A growing team with great training, progression, and promotion opportunity.

What will I be responsible for?

To ensure all reservations enquiries are dealt with in line with the hotel’s selling strategy and in accordance with company and brand standards (including effective handling of enquiries by phone, email & maintaining the reservations inbox.

To manage all aspects of the reservations journey – From initial call to the arrival of the guest.

Exceeding the guests expectations. Delivery and set up of pre booked packages such as birthday & romance packages.

Manage the restaurant diary and coordinate with the F&B teams on special occasions.

Work along side the M&E sales team with regards to bedroom allocations and room type management.

Supporting the M&E department with special occasion bookings such as Christmas, Mother’s Day and Valentines.

To build relationship with all key Corporate accounts and bookers.

To be fully conversant with all facilities, services and special promotions offered by the hotels and use this information to maximise hotel sales.

To ensure all revenue is tracked accurately.

To provide a seamless customer experience through effective use of systems while using information and tools appropriately.

Complete detailed audit and maintenance on their Hotel PMS. (include upkeep and maintenance of PMS guests and companies profiles).

To promote the image of the hotel and the Company by the provision of quality customer care standards both internally and externally.

Is this Bookings Guest Service Executive role right for me ?

Experienced Reservations/Customer Relations professional with experience in the hotel market preferred but not essential.

Fully conversant with PMS and associated systems preferred but not essential.

Proficient in MS Word, Excel and online tools.

Ability to work under pressure to deadlines and targets.

Understanding of the hospitality and travel industry.

Ability to function independently with a minimum of supervision.

Demonstrated strong negotiation and rapport building skills.

Demonstrated strong interpersonal, organisational and communication skills (written and verbal).

Having these core skills will put you one step further to joining Axiom Hospitality!

At Axiom Hospitality we offer our people a world of opportunity.

At Axiom Hospitality, we drive the performance of hotels in prime locations to deliver value to our investors and owners.

At Axiom Hospitality we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations.

We are proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

Job Types: Full-time, Permanent

Salary: Up to £25,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Monday to Friday

Work Location: In person