BI Analyst (Insight) (11040)

☞ Holland & Barrett

View: 106

Update day: 07-05-2024

Location: Nuneaton West Midlands

Category: R & D IT - Software

Industry: Marketing Advertising Retail Financial Services

Position: Associate

Job type: Full-time

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Job content

BI Analyst (Insight)

Permanent

Remote with regular days working in our Nuneaton office

Fulltime

Competitive salary

You will lead the Business Intelligence analysis and communication of customer and consumer insight throughout Holland & Barrett. The role is vital in providing customer context to the businesses trading and operational results whilst challenging the norm through new insights across marketing, trading, operations and development. You create compelling customer recommendations across the business using Holland & Barrett customer, basket and sales data alongside sources within the Insight Team across market and consumer data, for example.

Day-to-day, you are working alongside the Insights team. However, you will be part of the Business Intelligence function and community, a part of the Data & Analytics group. The goal is to work as closely as possible with the Insight team, cross-functional business stakeholders - and be part of the Business Intelligence community to progress yourself professionally, i.e. your skills, shared practices, tools and assets like datasets.

Key Accountabilities
  • Work alongside the Head of Brand Consumer & Shopper Insight and H&B’s Data & Analytics team to build and develop our suite of insight capabilities and outputs - ensuring the business is fully enabled with the best techniques to meet its changing and emerging needs.
  • Manage and develop H&B’s approach to customer insight highlighting recommendations and opportunities throughout the business.
  • Creation of monthly customer insight packs for regular monthly deliverables and developing the right level of customer reporting formats alongside the BI team to enable strong customer decision-making.
  • Teach and grow more junior BI Analysts you may work with
  • Be a key partner within the Insights team, co-piloting Insights Managers to ensure key business partners across Trading, Marketing, Digital, Strategy & Retail stakeholders embed customer analysis into business decision making.
  • Support the wider H&B teams across key strategic workstreams, including Format Trials, Range & Innovation workstreams.
  • Act as a link between the Data & Analytics and Insights teams, champion Insight and its requirements within the D&A team.
People Skills
  • Outstanding communication skills, comfortable engaging at all levels
  • Experience within an insight function at a head office retail environment
  • Leadership skills and experience in coaching people
  • Ability to drive change through an organisation using compelling insight
  • Evidence of producing compelling insight documents for business cascade
  • Strong team player
  • Result-driven, with strong attention to detail, execution, follow-up and a focus on quality
  • Self-starter, motivated and curious about the sector, the category and consumer mindsets
  • Flexibility and desire to both create the analysis and present it
Technical Skills
  • Bachelor degree ideally in computer science or relevant analytical subject
  • 5+ years within an analytical role, ideally within the field of customer insights
  • Commercial and business acumen essential and demonstrable
  • Experience and demonstrated expertise in the use of BI tools, e.g. Tableau, Looker, PowerBI, Qlik or similar
  • Experience and highly proficient in the use of SQL
  • Experience and proficient in data modelling
  • Understanding of RDBMS, NewSQL and NoSQL systems and how they differ in performance characteristics
  • Experience in creating customer segmentation and profiling for reporting and marketing
  • Beneficial: Experience with cloud computing environments, e.g. AWS, Azure, GCP
  • Beneficial: Experience with modern data backends like Athena, SparkSQL, Snowflake
  • Beneficial: Experience in marketing effectiveness modelling preferable
Holland & Barrett is one of the nation’s most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.

Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.

Join us and see how far you can go…

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Deadline: 21-06-2024

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