Bar & Catering Supervisor

☞ Entain

View: 104

Update day: 11-06-2024

Location: Brighton & Hove South East

Category: Executive management Production / Operation

Industry: Gambling & Casinos Entertainment

Position: Mid-Senior level

Job type: Full-time

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Job content

Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history - names such as Ladbrokes, partypoker, bwin and Coral.

Role Purpose And Key Responsibilities

To assist with the day to day smooth and efficient running of the Bar and Catering operations within the Stadium and ensuring that the Bar and Catering teams provide our guests with the highest levels of fast, friendly and efficient service.

Key Responsibilities
  • To assist with the day to day management of the bar and catering operations to ensure they run smoothly;
  • Ensure that the Bar & Catering teams are organised and performing to a high standard, reporting any issues to the Bar & Catering Manager;
  • To assist the Bar and Catering Manager with any staff or customer issues;
  • Welcome guests in a friendly and accommodating manner, making a great first impression;
  • Take orders and serve food/drink, consistently achieving the required standards;
  • Learn and retain a comprehensive understanding of all menu items to ensure maximum benefit to the guest and the ability to work effectively;
  • Prepare the restaurant/bar for service;
  • Present a positive personal image to the customer;
  • Ensure that a high standard of hygiene and cleanliness is maintained in the restaurant/bar areas by following cleaning routines as set by the Bar & Catering Manager and ensure that other team members are adhering to the same standards, reporting any issues to the Bar & Catering Manager;
  • Account for payments at the end of the shift;
  • Account for any cash discrepancies and stock lost at the end of the shift, highlighting to the Bar & Catering Manager;
  • To deputise for the Bar & Catering Manager when necessary;
  • Provide training and coaching to ensure the development of the team; ensure they are motivated, productive and fully compliant with all regulations, legislation and team values and behaviours;
  • To carry out any other reasonable requests made by the Bar & Catering Manager
Health & Safety And Compliance Responsibilities
  • To be responsible for ensuring that all reports are aware of the Work Instruction Notices that are associated with their role and ensure that they have adequate training in those areas;
  • Ensure that all equipment in the bar and restaurant area is working safely and is compliant with manufacturer’s guidelines for operation, reporting any concerns to the Bar & Catering Manager.
Accountabilities
  • You are required to follow the Work Instruction Notices (WIN), or Stadia Operating Procedures (SOP) that are relevant to your role. These can be found on the company Intranet.
  • The company may also communicate ad hoc notifications through line managers and notices boards - these will also form a part of your health and safety responsibilities.
Qualifications And Training Requirements
  • General Health and Safety Training
  • Fire Safety Training
  • Qualifications in Food Hygiene
  • Personal License Holder
Specialist Skills And Experience
  • Previous experience in a similar role and in a similar environment
We’re Entain. Our vision is to be the world leader in sports betting and gaming entertainment by creating the most exciting and trusted experiences for our customers, revolutionising the space as we go. We’re specialists in safer gambling and the company that is at the forefront of responsibility.

Combining technology and entertainment to build products that push the boundaries, Entain is home to a global family of more than 25 well-known brands - names such as bwin, Ladbrokes, Coral, Gala, Betdaq, and many more. With a focus on sustainability and growth, we will transform our sector for our players, for ourselves and for the good of entertainment.

Diversity and inclusion at Entain

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.
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Deadline: 26-07-2024

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