B2C Operations Consultant

Job content

Do you want to join us on our exciting journey?Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.Looking for more than a job?A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.What’s in it for you?People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.What You’ll DoWe’re looking for dedicated and an engaged B2C Operations Consultant to join our growing team based at our Training Centre in Daventry. Reporting to the Order Operations Team Leader, you’ll be the key point of contact for our retailer network to ensure timely and comprehensive delivery of vehicles to customers through our network. You will be proud to provide them with a positive experience which represents our brand. This is an exciting and demanding role, perfect for individuals looking for a challenge in a growing, progressive company where the customer experience is at the very heart of all we do. Ongoing tasks and responsibilities will include:

• Providing the best support to our retailer partners and internal sales teams to ensure the timely delivery, maintenance and return of customer vehicles.
• Developing relationships with our retailer partners to deliver a seamless customer journey for our customers for the lifecycle of their vehicle.
• Registering vehicles in line with retailer and customer requirements keeping accurate and timely records of your work.
• Liaising with our logistics and refurbishment partners to ensure the timely return and remarketing of customer vehicles.
• Ensuring customer handover paperwork is returned from retailers in a timely way and reflect this accurately in systems updates so contracts are correctly set up.
• Ensuring department, client brand and individual SLAs are met.
• Proactively spotting patterns to look at how we can change our processes, tools or product to make it more effective and efficient.
• Working closely with other teams in to ensure seamless communication.
• Supporting other members in the Operations team.

What You‘ll Bring

• Passionate about helping people with a positive attitude.
• Calm under pressure with an organised nature and excellent administration skills and strong attention to detail.
• First class communicator with impeccable spelling and grammar.
• A good knowledge and understanding of the automotive industry and fleet administration and process.
• An innovative problem solver who can diplomatically resolve varied queries efficiently and effectively.
• Motivated by working in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines.
• Familiar with, and able to communicate clearly with, retailer teams in order to give a seamless customer experience.
• Adaptable and positive to changes in assignments and priorities; able to a behaviour or work methods in response to new information, changing conditions, or unexpected obstacles.
• A lover of learning, who can demonstrate improved performance and become a subject matter expert.
• A team player, willing to help others and be helped.

Most of all, you share our values and can see everyone’s potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!Benefits & Life at Volvo Car UK:

• Circa £25,000 DOE. Competitive salaries that are reviewed and benchmarked annually
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers

Location: DaventryDiversify our future:Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.How to learn more and apply:We do not accept email applications directly due to GDPR so we welcome your application via the link. We are reviewing applications on a rolling basis so don’t delay sending in your interests.Volvo Cars - Driving change togetherVolvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential. By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.