Automation Hotline Agent

☞ Pall Corporation

View: 105

Update day: 11-06-2024

Location: Amersham South East

Category: Sales

Industry: Biotechnology

Job type: Full-time

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Job content

Find what drives you on a team with a more than 70-year history of discovery, determination, and innovation. As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers protect people. Our products serve a wide range of markets, so if your interests lie along the spectrum of Life Sciences to Industrial, you’ll find a rewarding role here. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world.

Pall is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Are you looking to join a fast paced, dynamic team?

We have a fantastic opportunity for an Automation Engineer to join us as an Automation Hotline Agent.

This position can be based anywhere in Europe!

As part of Pall’s Equipment Support Hotline team, you’ll provide automation technical support via phone to external customers and/or e-mail support to internal OpCo functions (engineers, technicians, and product support personnel) by triaging, diagnosing, and problem-solving in real-time computer system issues, complex software, network and wireless systems over the phone.

Responsibilities Include

:
  • Develop expert level knowledge of existing systems from an automation and software perspective and acquire applications and hardware knowledge to aid in problem diagnosis and resolution over the phone.
  • Develop as overall system subject-matter-expert (SME) on Pall Biotech systems with strong emphasis on automation, network and software support.
  • Work with PLC and HMI programming (e.g. Siemens, Rockwell, Wonderware systems platform).
  • Support customer technical system issues.
  • Support common communication protocols (OPC-UA, Modbus).
  • Collaborate with Global Product Support service instructors who develop, maintain, and implement Automation technical skills-standards for use in training classes.
  • Use lessons learned from hotline data to support training opportunities, process, and product improvements.
  • Provide meaningful coaching, guidance, feedback, and mentorship to other agents!
  • Partner with training team to develop other associates subject-matter-expertise in automation, networking, and software related support.
  • Other.
  • Promote an organisational culture of compliance with all safety, quality and regulatory requirements such as: ISO, GMP, GAMP and FDA.
Education & Proficiencies
  • Bachelor’s degree in Automation Engineering or Computer Science; Or equivalent years of experience (with experience in a similar role).
  • Excellent Automation-related troubleshooting and Problem-Solving skills.
  • Proven track record of good interpersonal skills.
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.
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Deadline: 26-07-2024

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